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Missing Version History
I have a file that suddenly lost all its data and version history! what should i do ?
Sorry to jump in here, Omar Azman!
Can we send you an email, so we can look into this a bit more closely?
30 Replies
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- Mark
Super User II
How do you mean 'lost' ? Unless you are a paying user history is only available for 30 days and after that wont show.
- I mean the file does not load and seems like it got damaged. I am not a subscribed user but i have been using dropbox for years and this never happend.
Is there a way to restore my file ?! - Walter
Dropbox Community Moderator
Hey Omar Azman, sorry to jump in, but can you clarify what you mean that the file does not load?
Are you getting a particular error when you try to preview it? If so, a screenshot would be very helpful!
Also, do you see any actions on this file logged in your events page?
Events page lists every change i made to the file but when i click on any of the highlighted files, i get the same result.
- Walter
Could you try clearing your browser's cache or another browser and let me know how it goes Omar Azman?
Same result. The thing is i have another gsheet file that opens normally and has been on my account for a long time too!
- Nancy
I hope itβs OK if I jump in, as well, Omar.
Can you also follow the steps in this Help Center article and send me a screenshot of what you see, if you try to restore a previous version of your file?
- Hello all,
I deleted cache and still same. Version history is shown but all of them seem to give the same result as well.
One thing is strange, when i open from the computer the size is 200 KB but frm the mbile it indicates that size is 25 MB.
I do not know how to retrieve it and honestly do not mind sharing access with an expert as this file i have been working on for years! I am no tech expert apparently. This is the view from my mobile
