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Forum Discussion

Omar Azman's avatar
Omar Azman
Explorer | Level 4
4 years ago
Solved

Missing Version History

I have a file that suddenly lost all its data and version history! what should i do ?
restore
  • Hannah's avatar
    Hannah
    4 years ago

    Sorry to jump in here, Omar Azman!

     

    Can we send you an email, so we can look into this a bit more closely?

Omar Azman's avatar
Omar Azman
Explorer | Level 4
4 years ago

Events page lists every change i made to the file but when i click on any of the highlighted files, i get the same result.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Could you try clearing your browser's cache or another browser and let me know how it goes Omar Azman?

  • Omar Azman's avatar
    Omar Azman
    Explorer | Level 4
    4 years ago

    Same result. The thing is i have another gsheet file that opens normally and has been on my account for a long time too!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      I hope it’s OK if I jump in, as well, Omar. 

       

      Can you also follow the steps in this Help Center article and send me a screenshot of what you see, if you try to restore a previous version of your file?

      • Omar Azman's avatar
        Omar Azman
        Explorer | Level 4
        4 years ago
        Hello all,

        I deleted cache and still same. Version history is shown but all of them seem to give the same result as well.

        One thing is strange, when i open from the computer the size is 200 KB but frm the mbile it indicates that size is 25 MB.

        I do not know how to retrieve it and honestly do not mind sharing access with an expert as this file i have been working on for years! I am no tech expert apparently.

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