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Forum Discussion

mliisajarve's avatar
mliisajarve
Helpful | Level 5
3 years ago
Solved

Extended Version History plan refund

Hi! 

 

Can someone help me and inform me, what can I do?

I was login on my Dropbox account in mobile phone and suddenly appeared the modal on the screen and I accidentally clicked on “Confirm”, but it was some kind of Extended Recovery History subscription or something like that. I didn’t want this but billing was already done. I cancelled the file verion history subscription but it says that Extended Version History scheduled for removal on February 5, 2024 (as my Plus plan will renew then).  I want to ask for refund because I din’t want this subscription or file recovery thing. This kind of pop-up modal shouldn't be there like that so this kind of mistakes won't happen. I thought it is some kind of cookie policy pop-up. 

 

I am not able to press “Submit” button so I can't send my refund request to Dropbox support in support Center > Send Email. Everything in Dropbox seems to be broken now. 

 

Thank You in advance!

billing
cancellations
Refunds
  • mliisajarve's avatar
    mliisajarve
    3 years ago
    Hi!
    Yes, I was able to submit my request through the “Other” form and I already got my refund, so all perfect now 🙂 So this topic is solved now.

5 Replies

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  • mliisajarve's avatar
    mliisajarve
    Helpful | Level 5
    3 years ago

    @Mark Sadly I can’t because I can’t submit my request form. Nothing happens like I read some other users have also experienced. Have tried Chrome and Safary. 

  • mliisajarve's avatar
    mliisajarve
    Helpful | Level 5
    3 years ago

    The refund request form is broken as others have had the same issue. I was able to submit form in “Other” category so hope to get some help from there. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi mliisajarve, happy Monday! 

     

    Did you receive a ticket number once you submitted your request? If so, feel free to share it with me here. 

     

    Keep me posted! 

  • mliisajarve's avatar
    mliisajarve
    Helpful | Level 5
    3 years ago
    Hi!
    Yes, I was able to submit my request through the “Other” form and I already got my refund, so all perfect now 🙂 So this topic is solved now.

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