We’re Still Here to Help (Even Over the Holidays!) - find out more here.
restore
954 Topics
Recovery options on files that were deleted more than 30 days ago on the Basic plan
Hi, This is a bit of a shot in the dark, but it seems to be my only option. I recently discovered that my now ex-wife deleted some files from Dropbox. Most of them I don't care about, but one thing she did delete was my Keepass password database. This was done back in May. Many of the accounts that I've been using lately I knew the passwords off the top of my head so I didn't need to access the database. I tried to get to the database last week, and discovered she had deleted it. Stupid me should have backed it up, but I can't do anything about that now. At any rate, given that I'm on a Basic free account with the limitation that deleted files are not accessible after 30 days, is there any option for me here? I'll gladly pay a reasonable fee for this. Thank youSolved97Views1like5Comments
Can I recover my content after 30 days?
I had Dropbox on my work computer , personal laptop and iPhone and when I changed jobs my old company deleted the Dropbox files and it erased them on all devices. I had some irreplaceable pictures and files and they won’t recover trying on other devices. I’ve reached out to Dropbox support multiple times and they have never responded. Now that it’s been over 30 days is there anyway to recover files and pictures ?16Views0likes1Comment
With a 300k file limit does Dropbox really provide business solutions?
For many many years, I've been a Dropbox Pro member. During this time, they decided at some point, that 300,000 files is the maximum they will support. Now, I know what you are thinking. The article hotlinked everywhere says anything above 300,000 files will have degraded performance. However, the problem is much deeper than this. The dropbox desktop application often crashes, stops syncing new clients - and sometimes stops syncing old clients. I've opened multiple support tickets on this issue, on the crashing issue, on the sync issue - and I keep getting told by the support teams the same answer. They will not support me with more than 300,000 files - and they close the tickets. So, I ask in seriousness, most businesses have far more than 300,000 files they want to keep available through cloud solutions. OneDrive, Google Drive and many others have no file support count limit - in fact Google Drive has some pretty sweet optimizations for working specifically with millions of little files. Anyway I've spent the last month trying to get Dropbox support to address the crashing issue (we are at about 40% of the 1TB limit, with around 3 million files) and I keep hitting a brick wall with them. Fortunately, it comes at a time where we haven't yet purchased Dropbox for Business. Today, I cancel my many many many years old Dropbox subscription for favour of a new vendor - but I have to ask... what exactly does Dropbox provide for Small Business? Do they actually support more than 300k files for business clients? Because they sure don't for pro users. And I'd like to be able to make informed suggestions for my clients (we do a lot of consultant work). I've had a lot of other issues over the years, including their support system based around Zendesk no longer sending emails and support teams blind closing tickets. I asked many times to have them address this issue as well - and they do not. Not to mention support tickets getting generated 4 or more times on submission to Zendesk. We've even had large groups of files vanishing with a Server Error 500 when trying to restore, causing us at one point to lose over 100,000 files. The cause was never determined and took almost 20 support requests with them repeatedly advising me they were restoring the files (after lots of apologies later, the files were still never restored). So seriously asking, is the business package really a business grade solution? Minor update : After 3 years of reporting issues and logs, I caught one of the many repeat crash errors in a debugger today. The dropbox team needs to learn how to wrap their file operations in a try catch and how to fix their own server 500 errors. After being refused support again, we left dropbox and I've never looked back PLEASE NOTE BELOW: I have NEVER accepted this as the solution, nor do I agree with their posted response. It is factually incorrect, and dishonest, and they marked their own response as the resolution - which it is not. The right answer is to switch a professional platform. We currently have over 10 million files stored on Google Drive, and we have not had an issue in the 6 years since we transitioned. Dropbox crashed and would not run (as shown above and proven in logs) after 300K with their support refusing to assist once you exceed the "soft" limit. It is not a business solution, it is incapable of it.Solved25KViews12likes76Comments
Dropbox deleted files from a shared link
Hello everybody! I had a bunch of photos and videos on this account (aprox. 200). The photos were probably about 3-4 years old, and i would occasionally access them. Today when i wanted to see them again, the photos were gone. The only things left on my account are the pdfs, word files and archives. I still have some links of some of the photos, form a conversation where i shared them, but when i try to access them, i get the message that the file was deleted. -the files are not in the deleted files folder -i have no other account, where i could've saved the files -i am 100% sure i didn't accidentally deleted them -no other person has access to my account -i am not logged in on the mobile app Any ideas on how my files were deleted, or any suggestion on how to recover them would be appreciated. Thanks!Solved4.9KViews1like6Comments
Can I recover files deleted more than 30 days ago if I upgrade my account?
I have a Dropbox Basic plan - and to date, I've only been on that plan. I deleted files more than 30 days ago (but less than 180 days ago), which means they aren't available for me to recover. With the Dropbox Professional plan (and similar plans), I'm able to recover files that were deleted up to 180 days ago. Does that mean that if I now upgraded to one of those plans, I would be able to recover those files I deleted between 30 and 180 days ago? Or would I have had to already been on one of those plans before I deleted the files, in order to be able to now recover them?Solved10KViews1like18Comments
Is it possible to recover permanently deleted files?
Someone got an access to my account and deleted some of my files 3 months ago. I tried recovering it now, but it still wont after purchasing the Dropbox Professional Trial with that said that it can recover up to 120 days. 😞 Can I still retrieve them?Solved21KViews0likes26CommentsIf I unshared a folder, would that also remove its tinyurl?
I created a shared link for anyone with the link, and had tinyurl give it a nice short name without a tinyurl account so can't delete that. If I now unshare the folder in Dropbox that should kill the tinyurl from working, correct? Then can I rename the folder, share with a link again and get a different url to use? I know files have their own I'd and renaming will not affect the link you first got for sharingSolved8.5KViews0likes3Comments
