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I lost the files in my Family group folder, after upgrading to a Dropbox team plan.
I went ahead and upgraded my subscription from a Family group to a business multi user subscription and now it has removed the Family group folder with all my files before I could transfer to my new upgraded membership folder. This is a pretty silly automation in the system, how can I transfer to my new folder if they aren't there?
There are files missing from a folder that I share with another user.
Hi. Some of my files have disappered but the folders are still there. A month ago a few files disappered and now a lot more is gone. It only happend in one main folder which I share. I have asked the one sharing files with me but he doesn't know.Accidental mass deletion (22k+ files), how can I restore my files?
Hello Dropbox team, I’m using Dropbox Basic and experienced a critical Dropbox desktop client issue on macOS Sequoia. While troubleshooting a File Provider / desktop app bug, my account unintentionally deleted over 22,000 files within minutes. This was NOT intentional. The Event History shows multiple large deletion events within a short time window. I immediately stopped all syncing and made no further changes. I urgently need a server-side rollback to restore my Dropbox account to the state before this deletion occurred. Thank you very much for your help.
I deleted the Dropbox folder off my laptop, and now loads of files are gone
I was unaware that my laptop was set up to file sync with Dropbox, which had automatically set itself up to house my Desktop, Documents and Downloads folders. I didn't actively use Dropbox, and didn't have the app download on my laptop, so when I deleted a folder on my laptop that was called Dropbox and said "No data", I thought that would be fine. Since, I've lost access to my Desktop, Documents and Downloads folders, and none of the data that was within these folders can be found in the Dropbox trash when I log in online. Completely baffled, and pretty heartbroken to have lost years worth of music that I'd made. I back up my laptop, but since it was all stored in a file sync, even if I go back using the Time Machine, there is no data to restore. It seems it all relied on this Dropbox sync, which seems to be empty. Any ideas on what I can do? Absolutely gutted.
I deleted my friend's folder by accident in November. Can it be restored?
My friend gave me Can Edit permissions on her Dropbox Plus account, and on 13th November 2025 I deleted the entire folder (I thought I was making space on my laptop). Dropbox Plus has a 30 day recovery window, it's now January 2026 - is there any hope I can recover these now? It wasn't her fault! Thanks so muchCan I restore files that have been permanently deleted if I upgrade to a paid plan?
I deleted the files stored in my Plus account on October 21, 2025, and transferred them to a new cloud service. After that, I downgraded my account to the Basic plan. However, the transfer to the new cloud was not completed successfully. I would like to know whether upgrading my Basic plan to a Professional account would allow me to recover those files, or if they have been permanently deleted. I have attempted to contact Get Help multiple times but have not received a clear or definitive answer. I would appreciate clarification on whether file recovery is still possible and, if so, what steps I should take. Thank you community for your assistance. Rebecca