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I'm getting an "Attempted to zip too many files" error when trying to restore a backup.
Device (Dell XPS 15, iPhone 13, etc.) Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version/Browser Version (Chrome 124, Safari 17 etc.) Question or Issue While trying to restore, or in Dropbox's parlance, "Download" an existing backup of a laptop being replaced by a new laptop, I received the error message shown in the title. No further explanation given. I searched for the error in the Help Files and found... NOTHING! I searched here in the Community and found a thread right away from two years ago that described receiving the same error message. One reply was marked as a solution, and although it may have helped with the OP, pointing him to a Help File article on backups, it did not help me decipher the error message or how to work around it. In fact, the article stated that after signing in to Dropbox on the new computer and downloading and installing the app, that I should have been prompted to automatically restore the backup from the original laptop. That did not happen. I can't even imaging how it could happen since the software wouldn't know which device that had been backed up the new device was replacing. This was very discouraging to me in that not only finding out other people had experienced the same issue, but it wasn't acknowledged in Dropbox's Help Files, and replies had been turned off in the thread, despite the lack of a real solution. My fear is that, despite its hefty fees for services, Dropbox backup and restore may not be really ready for prime time. It's pretty obvious that restoring to a downloaded zip file is not a true restore and involves a lot of extra work by the user, even assuming the backed up data is intact. My guess is that Dropbox doesn't have a true restore function, and that also, it has a limitation on the number of files that can even be downloaded in a zip file. Anyone else experienced this error message and actually found a solution?
Turned on a really old computer and all my files went back to older versions
Short Version: Is there a way to just bulk undo the most recent sync of my Dropbox folder? Long Version: I don't use file syncing with Dropbox these days, preferring to manually upload specific files and folders as-needed for collaboration. I don't even have the desktop apps installed anymore. This past week I was cleaning up some clutter and found an old Mac mini, unused for at least five years. I plugged it in and turned it on to make sure it was in a condition suitable for recycling and the very old version of Dropbox that was installed immediately started syncing all of my files from 5+ years ago. So now my Dropbox folder is a mess and my quota is blown. Is there any way to undo this aside from manually sorting through my Dropbox folder? Thanks.
Support insists they can't recover my files, but I worked on them a few months ago.
I have repeatedly contacted support regarding missing photos and files I’ve lots of photos including wedding photos missing . They say they were deleted a year ago and not retrievable this is not true as I looked and started to organise them in July this year. I’ve repeatedly asked for this to be escalated to a manager they just ignore my messages . This has been going on since September. I can’t find a phone number or anything to complain . I’ve never known anything so frustrating. I’m fuming where do I go from here . I want my files !! Anyone else had same issues ?
My files appear to be empty after editing
Hello, I'm on an ASUS Zenbook running Windows 11. I have a shared dropbox folder that constantly has files getting wiped/copied (when they get copied they are empty) showing up on the dropbox. It always shows me editing the file and its usually multiple at the exact same time. All the files have nothing in them and instead are blank. I know you can restore the file but its been happening for months and across multiple different shared folders and its honestly a headache to fix. Help appreciated, thanks in advance.
I want to cancel my Dropbox Standard trial and recover my old files
Dropbox Plan Business Standard Payment Method No payment information provided. Already known due to ongoing payments via Visa. How did you upgrade? Mobile app store on Android phone Question or Issue Subject: Cancel Dropbox Standard trial & recover old files Question: Hello, I canceled my Dropbox Standard trial to Basic two weeks before the end of the trial period. Happening: However, I never received an email confirmation. Two days before the end of the trial, I received an email asking me to provide my billing information. However, I canceled the trial. How can I be sure my trial has been canceled without being billed for it after the trial period? Furthermore, all my old photos uploaded from approximately 2010 to 2020 have disappeared, even though I have a paid account on an old Dropbox account. How do I get these photos back? I only use three devices and currently use less than 1 GB of data. I now have a dropbox Basic account. Expect to happen: 1. Email confirmation that my Dropbox Business Standard trial has ended before November 22, 2025. 2. I would prefer to have my photos back, as I have been paying subscription fees for them for years. If you cannot restore these photos, I am hereby filing a complaint and claiming damages. I look forward to a written response and a solution from the Dropbox team as soon as possible.
Dropbox notified me that my photos may get deleted, even though I've storage space left.
Good morning everyone, I hope you’re all doing well. I’m not exactly sure how to describe my situation, so I appreciate your patience and understanding. I started using Dropbox a while back because my Apple storage was running low, and I couldn’t afford Apple One anymore t. My wife passed away in March, and since then, life hasn’t been the same. I’ve uploaded all of our photos and memories to Dropbox — they’re incredibly special to me. Looking through them every day brings both pain and peace, as it helps me feel close to her. Recently, I’ve been getting notifications warning that my photos might be deleted, even though my account settings show I still have available space. I’m really worried about losing these memories — they mean more to me than anything. Along with our dog Bailey, who she got just a month before she passed, these photos and videos are what I have left of her. I’m not sharing this for sympathy, but to express how important this is and to hopefully get some help understanding what’s going on or how to fix it. Thank you all for taking the time to read this and for being part of a community that helps others. Wishing everyone a good day.