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Dropbox data stolen and deleted
I received emails from unknown people, the content of the email as per below. < I would like to warn you that if your response regarding your dropbox does not arrive at [removed per the Community's Guidelines] within 2days, we will be forced to delete all your data. Here are a few photos to make sure we have all your information> ... and my data photo attached I couldnt log in to my account, then i reset my password and re login, my profile picture has been changed and my files has gone. All my data has been deleted, i have been using dropbox for years, and i have never encountered to this issues. I have contacted the support, asked me to check on my shared folder and event page. So i have checked on the event page, and i saw few of my folder has been shared but in the shared folder theres nothing. In the event page, there isnt any deleted files...... And i dont know where all my files gone!!!!! Please help to recover all my files, as i have very important documents there. T.T
Some of my files appear as 0 bytes and I can't open them/restore a previous version.
Hello All, Starting sometime this week, a large number of files in one of my folders are showing as "0 bytes" and I obviously cannot read them. I'm synchronising the folder with my mac, and thought maybe my mac corrupted the files? (I definitely did not use those files in the past months). I thought to 'recover' them from the dropbox.com site by going to "Version History" for each file but when I click on that I get to an error page: Error Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our help center and forums for help, or head back to home. So I am also not sure how to recover these files? Very strange
Files missing from Dropbox that I didn't delete. How can I recover them?
I just checked my dropbox (Dropbox basic) after months (maybe a year or two?) of not using it. It was at it's capacity so I started a new dropbox with a different email and more or less just stopped using the original dropbox. I just went into the old one to recover some files only to notice that the most important folder with loads of video/audio/media is gone. I don't see anything in the history log that would indicate I did anything to delete it. These files are very important to me and they're now just gone. Dropbox WAS my backup so this is extremely disappointing. I'm not sure if there is a way to recover the files at this point but any help would be much appreciated. Please and thank you! Device: iPhone 16, macbook pro Operating System/Browser: Mac Sonoma 14.5, google chrome Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section)
I can't delete/download my backup files, in case my computer crashes.
If your computer crashes or something happens to it...the backup that is essentially a "FOLDER" of you data is inaccessible without that original computer. If you OWN the data in that folder...you should be able to download it and delete the information in that "FOLDER". How hard could it be to simply request that the folder be changed from a "BACKUP" to a "FOLDER". Not a hard concept. Why is this not a thing? How hard can it be? 80% of my 2TB account is now USELESS because I can't delete the files. HOW DOES THIS MAKE ANY SENSE? I have reqeusted the "BACKUP" be unlocked. For some reason they can't do it. I find it hard to believe this isn't a simple "folder permission" thing. If I can download it...I should be able to delete it and make room for other data. Are you seriously willing to lose customers over something as simple as data retrieval and disposal? Data is locked? And can't be unlocked? Not flexible. Not practical. Not functional. Epic FAIL. Dropbox. You aren't the only backup solution on the planet earth. RELEASE MY FILES.
I've lost files and I cannot find them to recover them
Hello, I have lost many very important work files. I cannot see any events in the page events from a certain date. I wonder if it is because I changed my loggin email at a certain point. How can I see all the events from my account? If I manage to find the events, is it possible to recover files before the 30days period for my current free subscription if I upgrade my subscription now? Thank you for your time!
