Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Gabriela Borges's avatar
Gabriela Borges
New member | Level 2
5 months ago
Solved

All my files are gone, was my account deactivated?

I hadn’t accessed my Dropbox account for a long time, and now all my files are gone. Could they have been deleted due to inactivity? Is there any way to recover them?
  • Mark's avatar
    Mark
    5 months ago
    Gabriela Borges wrote:

    Is there anything I can do to recover those files?

    No. Unfortunately not. 

    Once an account is deactivated, the data is permanently removed. 

Gabriela Borges's avatar
Gabriela Borges
New member | Level 2
5 months ago

Yes, it’s been more than 12 months since I last accessed the account. Is there anything I can do to recover those files?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago
Gabriela Borges wrote:

Is there anything I can do to recover those files?

No. Unfortunately not. 

Once an account is deactivated, the data is permanently removed. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!