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Island S.'s avatar
Island S.
New member | Level 1
11 years ago
Solved

Cannot Delete Folder in Dropbox

I have selected 'Delete' on selected folder, it disappears then reappears with the same exact 'date modified' date stamp within 5 seconds after I select 'Delete.' I have tried about 10x and so has my...
Delete
sync
  • poussard M.'s avatar
    poussard M.
    8 years ago

    This is what you do to fix this.  Go to your settings, security, security checkup, move through the questions to the devices listed.  Logout of all devices (computers, smartphones).  Then go to a browser, access your dropbox account, delete folders.  They are finally gone and do not pop back in a few seconds. If any computer is logged into dropbox you cannot delete a folder.

Aisling G.'s avatar
Aisling G.
Icon for Dropbox Staff rankDropbox Staff
11 years ago

Sorry to hear about this! If you go to dropbox.com/support and follow the instructions there, you should be able to get in touch with a member of the support team. Please let us know the name of the empty folder which is reappearing, and we can figure out which computer is adding it.

Thanks!

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