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1391 TopicsHow do I stop files being deleted due to inactivity?
Mark i was gonna ask about the comment u made 2 years ago saying that the content and files in dropbox gets deleted after 12 months of inactivity, how do i stop that? what constitutes inactivity? because i got a warning that my files may be deleted as it exceeded23Views0likes1CommentDeliberate omission of critical folders for Basic accounts.
I would like to bring to your attention a concerning practice that appears to affect free-tier users. Dropbox is not any more secure without external backup. It has become evident that certain shared folders (which are visible and accessible in read-only mode under a single account) are intentionally excluded from backups and event logging for users on the free plan. This omission makes it effectively impossible to track or recover any changes or deletions, as: Backup history is almost not available for free accounts. Event and activity logs are retained for only 30 days in the free tier. No relevant events or actions appear in the logs, even when changes or deletions are suspected. This issue has been reported and discussed by multiple users across various forums and communities, with many suspecting that folders are being deliberately hidden or removed in free accounts as a way to pressure users into upgrading to a paid subscription.19Views0likes1CommentCan't delete backups that have filled up my Dropbox
Dropbox account is over the limit because a few large files were backed up from an External Drive. Unfortunately the Computer that had the external drive attached died and is gone. The list of backup files as seen below: When an attempt to delete some of them is made the option to click on "I don't have access" is shown. Clicking on that prompts you to go to the security tab in Settings and sign out of the device. However, the only device showing there is the one currently being used so it's a dead end. If Backup Settings is selected instead of the "I don't have access" option you just come back to the settings and are told "to manage the settings of External Drive, sign on to that device". How can I delete these backups? Thanks!Solved198Views0likes13CommentsMy version history is missing.
Device Dell Desktop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Current I justed edited a jpg and want to restore an earlier version. Before today, I last edited the file 4 days ago, but Version History only shows the current version. Why can't I restore my file?Solved69Views0likes7CommentsHow can I delete my files from a computer remotely?
Device (Win11 Desktop PC) Question or Issue I was recently removed from the office forcefully, still logged in dropbox with my personal dropbox account at office PC, how do I delete the files on the office hard drive remotely using dropbox? They haven't notice it yet and I want to delete all my hard work converting hard copy data into digital.57Views0likes5CommentsI can't delete some files as they just keep reappearing
Device MSI Laptop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 236.4.5918 Question or Issue I delete a bunch of photos everyday, but they just keep reappearing, how do I stop this from happening? I am only using the free version. TIA, HuddoSolved141Views0likes7CommentsCan't remove an unknown shared folder from my account because I'm over quota
Macbook, Mojave 10.4.6, Chrome: Hi, a shared folder named “Steve’s Videos” (8 GB) was shared with me by someone I don’t know. It’s pushed my account over quota so I can’t remove or leave it. Could a Dropbox moderator please remove me from that shared folder and restore my space? Thank you.Solved145Views0likes9CommentsFolder "files on my computer" re-occurring
Hi, I hope this is the right category, I'm having a problem with a folder. Dropbox creates automatically the folder "files on my computer" and after I delete it the folder re-appare in an infinite loop. Anyone had the same issue and found a solution to not show this folder on my desktop?Solved418Views0likes2CommentsI'm trying to restore files, but it says I don't have enough space.
Hello - I had a hard drive that died. I downloaded "EaseUS Data Recovery Wizard for Mac" and was able to recover everything. However, when I hit "Recover," then pick DropBox for its destination, it says I don't have enough space, which is wrong. I have 2 TB of space, and I'm only using 8.1% of that space. I AM trying to transfer 550 GB, but I have plenty of room. Anyone know how I can rectify this?Solved105Views0likes6CommentsDowngrading from Dropbox Plus to Dropbox Basic, will the shared folders be deleted?
My Dropbox plan downgraded from 2TB to 2GB. My uploaded files are 300GB, and I understand that new file uploads are impossible, but existing files won't be deleted. Instead,I'm getting a notification that files may be deleted. Even if my plan is lower, won't the files in shared folders provided by others be deleted?Solved81Views0likes4Comments