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1697 TopicsI can't delete some files as they just keep reappearing
Device MSI Laptop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 236.4.5918 Question or Issue I delete a bunch of photos everyday, but they just keep reappearing, how do I stop this from happening? I am only using the free version. TIA, HuddoSolved55Views0likes5CommentsCan't remove an unknown shared folder from my account because I'm over quota
Macbook, Mojave 10.4.6, Chrome: Hi, a shared folder named “Steve’s Videos” (8 GB) was shared with me by someone I don’t know. It’s pushed my account over quota so I can’t remove or leave it. Could a Dropbox moderator please remove me from that shared folder and restore my space? Thank you.Solved122Views0likes9CommentsFolder "files on my computer" re-occurring
Hi, I hope this is the right category, I'm having a problem with a folder. Dropbox creates automatically the folder "files on my computer" and after I delete it the folder re-appare in an infinite loop. Anyone had the same issue and found a solution to not show this folder on my desktop?Solved407Views0likes2CommentsI'm trying to restore files, but it says I don't have enough space.
Hello - I had a hard drive that died. I downloaded "EaseUS Data Recovery Wizard for Mac" and was able to recover everything. However, when I hit "Recover," then pick DropBox for its destination, it says I don't have enough space, which is wrong. I have 2 TB of space, and I'm only using 8.1% of that space. I AM trying to transfer 550 GB, but I have plenty of room. Anyone know how I can rectify this?Solved78Views0likes6CommentsDowngrading from Dropbox Plus to Dropbox Basic, will the shared folders be deleted?
My Dropbox plan downgraded from 2TB to 2GB. My uploaded files are 300GB, and I understand that new file uploads are impossible, but existing files won't be deleted. Instead,I'm getting a notification that files may be deleted. Even if my plan is lower, won't the files in shared folders provided by others be deleted?Solved34Views0likes4CommentsCan’t remove shared folder due to lack of space
Hi Dropbox team, I’m having an issue with a shared folder called “Worms”. I’m not a member of this folder, but it keeps showing under my “Shared” tab and is taking up 1 GB of space. Whenever I try to open or remove it, I get the message “Not enough space”, and I can’t accept or decline the invitation. I’ve tried the /share/invites page and all standard fixes, but nothing works. Could you please manually remove this folder/invitation from my account? Basic pack Thank you in advance!Solved95Views0likes14CommentsTrying to delete a file permanently but being asked for a password
Hello. I am trying to delete a file from my dropbox trash but it says I need a password to go and delete permanently even though I sign in with my google account which is suppose to bypass the password for deleting files or images permanently from trash, and when I put in the password for my google account, it says invalid password. Device (Dell Optiplex 7010 Desktop Tower) Operating System/Browser (if using the web) (Windows 10 Pro/Brave Browser v1.84.134)Solved68Views0likes8CommentsDropbox data stolen and deleted
I received emails from unknown people, the content of the email as per below. < I would like to warn you that if your response regarding your dropbox does not arrive at [removed per the Community's Guidelines] within 2days, we will be forced to delete all your data. Here are a few photos to make sure we have all your information> ... and my data photo attached I couldnt log in to my account, then i reset my password and re login, my profile picture has been changed and my files has gone. All my data has been deleted, i have been using dropbox for years, and i have never encountered to this issues. I have contacted the support, asked me to check on my shared folder and event page. So i have checked on the event page, and i saw few of my folder has been shared but in the shared folder theres nothing. In the event page, there isnt any deleted files...... And i dont know where all my files gone!!!!! Please help to recover all my files, as i have very important documents there. T.T2.6KViews0likes21CommentsDropbox syncing files already deleted from laptop and Dropbox
Device / System Acer Laptop / Windows 10 / latest app and browser Question or Issue Hello! I have deleted a folder containing a big amount of references (I am an artist) which has collected around 100.000 files until now. I ported them over to an external harddrive and deleted the local folder. Once the syncing was done I notice, after a restart, that Dropbox tried to sync those files again. I checked in the browser and the folder was still there while on my laptop it was not. So I deleted it there too. Now the dropbox app is trying to sync those files again, stating "96.600 files are being downloaded", which blocks any other form of synchronization for the files that would truly need it.219Views0likes24CommentsMy storage is full. How can I remove my Backup?
Dropbox informs me, that my free account is full. I had previously made a complete back up of my Mac on Dropbox. However, I can't find the back up on Dropbox in order to delete it. I have the app on my Mac. I'm not interested in upgrading. Help anyone?67Views0likes2Comments