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My Dropbox folder silently disappeared and I haven't accessed it recently.
I am a paid Dropbox user. I use it very often but not very folder is used all the time. Today I tried to retrieve some data from a folder I visited about a year ago. I found it disappeared. No trace, no way to find it anyway. Can't find it in deleted folder either. Does anybody has similar issue? Can I get some advice on this? Thanks.73Views0likes4Comments
I'd like the option to delay automatic camera uploads.
Feature request: Delayed camera upload It would be very helpful to have an option to delay automatic camera uploads. Right now, photos are uploaded immediately, which means I often have to delete unwanted photos twice – first on my phone and then again in Dropbox. A delay (or temporary queue/“review before upload” option) would make it much easier to sort and remove unwanted photos before they are uploaded.34Views0likes1Comment
Deleting an account I no longer have access to
Question or Issue I created a Dropbox account years ago using the "log in with Google" feature so I never had to set up a password. That Google account now no longer exists, so I am unable to access my account. Is there a way to delete it? I've already contacted support but they didn't get back to me about the deletion request. I know that if you don't log in in 12 months or so your account will be deleted due to inactivity, but I'm pretty sure that my account has not been accessed in a very long time and despite that I was able to log in a few months ago (when I still had access to the Google account)44Views0likes1CommentTrying to delete files, not working. I refuse to just buy more storage space.
I am trying to make space in my dropbox on my HP computer, since I am getting a warning about starting to delete files unless I buy more storage space. I absolutely do not want to buy more space! It is a good time to delete some unnecessary files. So now I am permanently deleting all my deleted files, one by one. At some point it does not allow me to delete any more of them. I get no message to explain why, it just does not function. I am pretty sure it just tries to force me to buy more space. Any thoughts on this? Or, do you guys know of any other cloud services that actually allow you to manage your own data?186Views0likes14Comments
Will my Dropbox account get downgraded immediately, if I cancel my yearly plan now?
Dropbox Plan Plus Payment Method card How did you upgrade? website Question or Issue My annual plan ends in 2 months. If I cancel my plan now do I lose access to my PLUS account immediately? It says my files will be deleted but it does not say when.53Views0likes3Comments
Mysterious mass deletions after moving to a new computer
Device Mac Air 13" M5 Operating System/Browser (if using the web) Tahoe 26.3 Dropbox App Version (if using the app) 244.4.6580 Question or Issue Heavily use Dropbox for my business and love the application, however I just transitioned to new computer and when moved over Dropbox has been auto generating an enormous (tens of thousands...enough for Dropbox to send me emails wondering if something is wrong) number of files in the delete folder. These files have unusual names, none of which I have generated or used. They include names such as: Album-prepare-marker.plj, journalAttr.101616, .dat.nosync2FO.JZcDX8, and a lot similar to eat_jounalAttr_BCE8333B1-A91E-4B9D-97B6-65618...E9_6289556_95721.processed, an entire folder with: file cache.DAE6E2DC-BE92-42E1-A959-1A562426A8D9 There are a lot of others, these are just a few. Can someone recommend how this can be addressed? It is clogging up my Dropbox, showing up in recent activity, and driving notifications to my email for things I haven't done. Appreciate the support. Mike160Views0likes12Comments
Did Dropbox change deletion policy after paid plan downgrade?
Hi there ) Dropbox changed deletion policy after paid plan expiry? Need clarification I’m really concerned about what seems to be a major Dropbox policy change. My Dropbox Plus 2 TB plan expired recently, and my account dropped to Basic. Years ago, Dropbox support told me that after a paid plan expired, files would still be kept for up to 1 year, even if the account was over the free limit. But now I’m seeing a warning in my account saying: “Some of your files will be deleted in 58 days” and “On May 24, 2026, we’ll need to delete files to bring your account under the limit.” I’m currently using about 1.99 TB, so I’m massively over the Basic limit, but what shocks me is the deletion warning itself. In the past, I was told files would remain stored much longer, even without an active subscription. So now I’m trying to understand whether Dropbox officially changed its policy recently, whether this 58-day deadline is real and final, whether anyone else has received the same warning after a paid plan expired, and whether Dropbox has actually started deleting files from downgraded Basic accounts. The most frustrating part is that once the account becomes free, I can’t even access official support to ask for clarification. I’d really appreciate hearing from anyone who has dealt with this recently.65Views0likes4Comments
I deleted some files, but they still appear on my Dropbox account online.
Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) 244.4.6580 Question or Issue Using basic plan and got he prompt to remove files. I deleted the folder that was share to public and the files are still there. There is no back up. Under shared those files are not listed there. Under shared links , visited links, the link to main online page is there.61Views0likes5CommentsI deleted my the Dropbox app and lost my Desktop, Documents and Downloads folders
Device Macbook Air M1 2020 Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) unknown (deleted app a long time ago. Question or Issue Yesterday I received a message saying my memory was full on my Macbook Air. It's likley this was actually Dropbox. Went into storage to make space. Saw Dropbox and hadn't used it for years. Didn't have much in it so I deleted it and also wiped from bin. It must have been integrated into IOS as I've now lost my Desktop, Documents and Downloads. Only on a basic plan for Dropbox so don't have rewind option. What can I do short of factory resetting macbook and losing everything?70Views0likes4Comments