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My account is full and the desktop app is stuck syncing, so I can't delete any more files
I decided to send a large number of photos and videos to Dropbox to back them up. Doing so caused me to exceed the 2 GB limit on my basic plan. Since then, I have been trying to delete enough photos and videos to stay under the 2 GB so as not to have to pay a subscription price for an advanced plan. However, when I hover on the Dropbox icon on the top menu bar of my MacMini M4 computer, it says "Dropbox 241.4.4795" and next line "Uploading 1,343 files..." It has been stuck on that number for weeks now and I have tried to use ChatGPT to get it syncing again but to no avail. I have tried the following: Pause and Resume, View Sync Issues (it says that I don't have any sync issues), I have given Dropbox Full Disk Access, re-indexing safely by quitting Dropbox - restarting the Mac and opening Dropbox, and made sure that Photos and Preview were off. ChatGPT then suggests renaming the local Dropbox folder then opening Dropbox in which case it will create a fresh folder and reconcile deletes from the cloud correctly. I didn't do this last step since I decided to contact you. If I can't get this fixed, I'm in a forever do-loop of exceeding the basic limit and constantly receiving notices that I am above the limit. Any help that you can give me would be greatly appreciated.
I lost the files in my Family group folder, after upgrading to a Dropbox team plan.
I went ahead and upgraded my subscription from a Family group to a business multi user subscription and now it has removed the Family group folder with all my files before I could transfer to my new upgraded membership folder. This is a pretty silly automation in the system, how can I transfer to my new folder if they aren't there?
Will deactivating my own Dropbox account delete photos from my friend's account too?
A good friend has sent me a link to share her very precious photos, so I opened a Dropbox account. In total they are 4.3gb, too large for a basic free account, but I didn't know this until I had added them to my account. I have now downloaded them all to a hard drive as the free 2gb Dropbox was not big enough. If I delete the photos and close my drop box account will I be deleting the photos on her Dropbox account too? I can't risk doing that!Dropbox Basic account is over quota and completely locked
Device Dell laptop Windows 10 Dropbox App Version (if using the app) n/a Question or Issue My Dropbox Basic account is over quota and completely locked. I cannot view or delete files via: - dropbox.com/home - /deleted_files - mobile app - desktop app I am not asking for more storage at the moment. I just need temporary access to delete files and bring the account under quota so I can properly assess my current and future needs. Can a Dropbox staff member advise or escalate? Many Thanks. MW
Accidental mass deletion (22k+ files), how can I restore my files?
Hello Dropbox team, I’m using Dropbox Basic and experienced a critical Dropbox desktop client issue on macOS Sequoia. While troubleshooting a File Provider / desktop app bug, my account unintentionally deleted over 22,000 files within minutes. This was NOT intentional. The Event History shows multiple large deletion events within a short time window. I immediately stopped all syncing and made no further changes. I urgently need a server-side rollback to restore my Dropbox account to the state before this deletion occurred. Thank you very much for your help.I deleted the Dropbox folder off my laptop, and now loads of files are gone
I was unaware that my laptop was set up to file sync with Dropbox, which had automatically set itself up to house my Desktop, Documents and Downloads folders. I didn't actively use Dropbox, and didn't have the app download on my laptop, so when I deleted a folder on my laptop that was called Dropbox and said "No data", I thought that would be fine. Since, I've lost access to my Desktop, Documents and Downloads folders, and none of the data that was within these folders can be found in the Dropbox trash when I log in online. Completely baffled, and pretty heartbroken to have lost years worth of music that I'd made. I back up my laptop, but since it was all stored in a file sync, even if I go back using the Time Machine, there is no data to restore. It seems it all relied on this Dropbox sync, which seems to be empty. Any ideas on what I can do? Absolutely gutted.
I deleted my friend's folder by accident in November. Can it be restored?
My friend gave me Can Edit permissions on her Dropbox Plus account, and on 13th November 2025 I deleted the entire folder (I thought I was making space on my laptop). Dropbox Plus has a 30 day recovery window, it's now January 2026 - is there any hope I can recover these now? It wasn't her fault! Thanks so much
