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TheSavannahTribune's avatar
TheSavannahTribune
New member | Level 1
12 months ago

Can't delete Dropbox folders; they reappear after deletion

I've tried to delete a few folders in my Dropbox, but every time I do they reappear shortly after I delete them. Shortly as in, I don't have time to go to the trash folder on my computer or the delet...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Sorry to see that you're having this issue, TheSavannahTribune.

Is it possible that you have some kind of 3rd party app on that computer, for example an antivirus, a backup service or any 3rd party apps that monitor files in general, that could be looking at those folders and restoring them automatically?

If you turn off the Dropbox application and delete the folders, do they stay deleted?

And do they come back after you relaunch the app?

Let me know and we'll go from there.

  • TheSavannahTribune's avatar
    TheSavannahTribune
    New member | Level 1
    12 months ago

    Hi Hannah,

    We don't have any of those kinds of 3rd party apps at the moment. 

    When I quit the app and delete the folders, they still return. They come back on the website before the app is relaunched.

    This was a persistent problem with just one folder created in March, that would never delete. Now there are 4 folders that won't delete. The last three created in November. 

    Thanks.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Thanks for the update here, TheSavannahTribune, and happy new year!

      It's also possible that this is caused by some kind of 3rd party add-on or integration on your browser; can you check to see if that's the case?

      If not, let me know and I can send you an email, so we can look further into this.

      • TheSavannahTribune's avatar
        TheSavannahTribune
        New member | Level 1
        12 months ago

        Hi Hannah,

        I checked the 3rd party apps and extensions and nothing monitors files or would restore deleted files automatically. 

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