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Adam L.4's avatar
Adam L.4
New member | Level 1
11 years ago
Solved

Deleted folders keep reappearing

I'm hoping someone can help with this problem. I have been using Dropbox for a few years across a number of devices (2 desktop Macs, a laptop, an iPhone and an iPad). This last week, when I try to delete a folder it reappears a moment later. If I move it into another folder, the same thing happens. I have checked and all my other devices are switched off or not trying to sync while I am doing this. Any advice on how to stop it?

Thanks!

  • The web interface should only recreate the folder if a device connected instructs it to.

    So one of your devices must not be selectively synced, or has some greater issue.

    (1) Check each device to see if the folder is present on the device, and remove it. If it comes back its not that device that ordered it created. If it wont delete then thats the device that cant delete it so orders it recreated. Fix that device.

    (2) Failing that, take all devices off line, delete the folder via the web, then bring devices online one by one, and watch for the folder being created, when it is, it was the device you just brought online.

     

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