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Deleting a Signature Request (from DropBox Sign)
How do I delete a signature request that is still pending and no has signed the document? We currently have two requests that are pending, but in one case the client has changed his mind. In the othe...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi from me too, ghulseman. When trying to log in to Dropbox Sign, do you see any option to dismiss the "Looks like there is an existing Dropbox account associated with this email.” message and continue directly with Dropbox Sign instead of Dropbox?
Feel free to send a screenshot of what you see too (just make sure to hide your email address, if it’s showing).
If not, we can log a ticket for you directly (to this email address), and look into this internally.
-Hi Nancy,
We always get the "Looks like there is an existing Dropbox account associated with this email.” message when logging in. The only thing to do is to click the link after the message.
- Nancy
Thanks for this screenshot, ghulseman! Out of curiosity, are you getting the same error even if you click on the “Sign in with Dropbox” button directly (without inserting your email address)?
If yes, I’d like you to clear your browser’s cache and try again.
One more thing you can try is to open another browser on your computer and test this from there, as well.
Let me know if any of these suggestions help.
-Hi Nancy,
Thanks for your help. I can get to DropBox in several ways. But typically I go to https://sign.dropbox.com/ to start. From here there's a pulldown menu and I select DropBox Sign and come to the menu seen in the previous screenshot. I can enter my email on this screen or click Sign In With DropBox. All roads lead to the same place.
I just logged in using Chrome instead of Safari. I get to the same familiar place. The url in the browser always says dropbox.com/signatures. So is it your theory I'm not properly logged in? Our administrator did change the email log-in at some point. Does that matter? Maybe we should completely delete our account and start over? I'm at a loss here.
-Hi Hannah,
I did not get an email.
deleted
Basically, I give up.
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