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rcvergs's avatar
rcvergs
New member | Level 2
3 months ago

I deleted a pending signature document in Dropbox Sign and I want to recover it

Device
(Lenovo Ideapad 1)
Operating System/Browser (if using the web)
(Windows 11)

Question or Issue
I have a pending signature document in dropbox sign but I have deleted it. I want it to be recovered however, I can't see any files in the "deleted for everyone" section in dropbox sign. I also checked the "deleted files" in dropbox and there's no file in it. Please help me to recover this document in the dropbox sign.

Dropbox Sign
Organize
Web

10 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi rcvergs, thanks for joining the Community.

    When exactly did you delete the file from Dropbox Sign? Are you the creator of the document?

    Did you upload the file from your Dropbox account, or from your computer directly to the Dropbox Sign site?

    Any other info or screenshots would be helpful!

    • rcvergs's avatar
      rcvergs
      New member | Level 2
      3 months ago

      Hello, I deleted the document one day ago and I uploaded the file from our Drive and not from dropbox itself. Hence, I cannot see it even in the deleted files in the Dropbox deleted files folder. Also, it's still pending signature when I deleted it. I'm not the creator of the document. What I would like to happen was to restore it to it's pending state in dropbox sign itself. Would it be possible or if not what would be another workaround? 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 months ago

        I'm afraid this would only  be possible for the original owner in this case rcvergs 

        Let us know if you have anything else to ask or add. 

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