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Dropbox Sign

42 Topics

I deleted a pending signature document in Dropbox Sign and I want to recover it
Device (Lenovo Ideapad 1) Operating System/Browser (if using the web) (Windows 11) Question or Issue I have a pending signature document in dropbox sign but I have deleted it. I want it to be recovered however, I can't see any files in the "deleted for everyone" section in dropbox sign. I also checked the "deleted files" in dropbox and there's no file in it. Please help me to recover this document in the dropbox sign.
rcvergs
16 hours ago Place Dropbox Sign
33Views
0likes
5Comments
When I send a file for a signature via Dropbox Sign, I get logged off the Dropbox site
I upload contracts to a dbox folder, then click send for signature. After it sends I land on the Dbox docu sign site. When I try to go back to my regular dbox site, I'm logged out (even though I click remember me on the login page). I go to log back in and get an error saying there is a problem to check the status site. I have to go to my history and find a recent link to a folder to get back into my dbox. Sometimes I have to send multiple contracts a day and this is just gets annoying. What can I do to stop this form happening? I use the most recent firefox web browser to do this. on a dell inspiron 16
nnurthen
4 days ago Place Dropbox Sign
15Views
0likes
1Comment
Can’t cancel my subscription.
Can’t cancel pro subscription
Tbonelive
6 days ago Place Dropbox Sign
33Views
0likes
1Comment
Dropbox Sign: Access to Google Shared Drives
Hi, at the moment it's not possible to sign a document stored in a Google Shared Drive. This is possible in other competing platforms. Please enable this functionality.
bristolchoral
26 days ago Place Dropbox Sign
100Views
0likes
3Comments
Does the Dropbox Plus plan include Dropbox Sign?
Hi I just set up a esign document that has listed "My company's example account" is this a true esignable document? Also I have dropbox plus, does that include the dropbox sign as well? I thought I saw it covered 3 or 4 esigns. Is that 3 or 4 documents to be esigned or only 3 or 4 people can esign
KW25
2 months ago Place Dropbox Sign
116Views
0likes
3Comments
No Dropbox Sign mobile app any more?
Application Affected N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue Where is an app for the dropbox sign?
mountainwoodcottages
2 months ago Place Dropbox Sign
74Views
0likes
1Comment
Issue with resizing text/signature boxes on the Signatures page
Is anyone else having issues resizing boxes on a document that you are trying to send for signature? I can move the boxes around the document but can no longer resize them to fit in a particular area. I tried two different browsers, etc... Its like the ability to resize just disappeared.
Solved
robafc
2 months ago Place Dropbox Sign
1.3KViews
3likes
44Comments
Dropbox Sign FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here.
Neal
3 months ago Place Dropbox Sign
177Views
2likes
0Comments
I'm unable to upload files on Dropbox Sign
I’m currently experiencing an issue with Dropbox Sign that’s preventing me from uploading any documents intended for customer signatures. (PDF or any others) Whenever I attempt to upload a file, the platform gets stuck on the “Uploading” screen with no progress. I’ve tested this across different file types and formats, and the issue remains the same. To troubleshoot, I’ve already: Tried uploading multiple different files Switched to a completely different browser Cleared all cookies and cache Despite these steps, nothing is uploading. I need this resolved as soon as possible, as it’s causing significant delays in sending documents to our customers. Please advise urgently on the next steps.
Yaseen2
4 months ago Place Dropbox Sign
163Views
0likes
3Comments
I can't access my Dropbox Fax account due to MFA, even though I never set it up.
Any help would be greatly appreciated! This situation is so confusing I don't know where to even start! I'll refer to hellofax with that name (including for dropbox fax) since it's easier than navigating the "rebranding" language. I've had a (free/basic) dropbox account since onedrive was called mesh (my first referral was in 2010)... I've never had a hellofax account, afaik (as per my password manager, which is a complete record) Recently I was looking for fax solutions and stumbled upon hellofax.com. It took a while to realize the dropbox connection, and I can't vouch for every step I took, but the basic outline is.... 1 - attempted a hellofax login directly? (it may have shown a dropbox fax branding, but I don't remember). This failed in a way I don't remember... probably invalid username/pwd, then the standard "forgot password" technique to force a reset email to be sent. I used a reset email from noreply@mail.hellofax.com. but this simply led to a mfa challenge! 2 - I don't use dropbox that often but did have mfa enabled and had to recover it, then disable it... once I realized my dropbox account mfa was old, I recovered it using phone number backup and then TURNED OFF dropbox mfa to simplify and trouble shoot. My dropbox login and account are working flawlessly, except... 3 - Regardless of how I attempt to login to hellofax, I'm seeing a MFA challenge even though I have dropbox mfa disabled and didn't have a hellofax account previously and so, no MFA configuration... 4 - No MFA recovery options are available for the hellofax login other than recovery codes (which I don't have, since I didn't set it up in the first place). This is another tell-tale clue, since I NEVER set up MFA with TOTP without also setting up email, SMS, or phone alternates. If a service doesn't offer these, I don't enable MFA! 4- Dropbox support is saying they can't (or won't) help me recover my hellofax account unless I provide them my "payment information" from my dropbox account and some other options involving "dropbox sign" (some sso/enterprise solution? I really don't care about that). Does anyone have any suggestions about how to straighten this out? who to contact? what magic words / actions are needed?
dwainew
4 months ago Place Dropbox Sign
126Views
0likes
3Comments