Error message when sending documents

Question

I'm getting this error on Dropbox Sign for any document I'm sending for signature, and when I'm editing a template.

Can you please confirm what the issue is? It's completely stopping my workflow.

Thanks

Jay · Answer

Hi killiancasey, thanks for messaging the Community.
Are you on a Dropbox Basic (free) account, and have you sent more than three signature requests on your account?
This article mentions that there is a limit on the number of signature requests you can make if you're not on a paid plan.
This will help me to assist further!

killiancasey · Answer

I'm on the Dropbox Standard account.Under my profile icon on the top right it says 'Unlimited signature requests remaining'&nbsp;

Jay · Answer

Thanks for the info. Could you attach a screenshot showing the current plan according to this page?
A screenshot showing the 'unlimited signature requests' message would also be appreciated!

killiancasey · Answer

&nbsp;

Jay · Answer

From the looks of it, you have a Basic (free) plan, but you're also showing that you have a Dropbox team Standard plan, which shouldn't be possible for the same plan. Are there any payments visible on your Dropbox account?
In the image I blurred out, you are also using a different email address to the one you're currently using for the Dropbox community.&nbsp;
Is it possible that you're signed into a different email address when attempting to send out signatures?