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killiancasey's avatar
killiancasey
New member | Level 2
14 hours ago

Error message when sending documents

I'm getting this error on Dropbox Sign for any document I'm sending for signature, and when I'm editing a template. Can you please confirm what the issue is? It's completely stopping my workflow. T...
Dropbox Sign
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 hours ago

Thanks for the info. Could you attach a screenshot showing the current plan according to this page?

A screenshot showing the 'unlimited signature requests' message would also be appreciated!

killiancasey's avatar
killiancasey
New member | Level 2
12 hours ago

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 hours ago

    From the looks of it, you have a Basic (free) plan, but you're also showing that you have a Dropbox team Standard plan, which shouldn't be possible for the same plan. Are there any payments visible on your Dropbox account?

    In the image I blurred out, you are also using a different email address to the one you're currently using for the Dropbox community. 

    Is it possible that you're signed into a different email address when attempting to send out signatures?

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