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Not receiving the password reset link to reset my Dropbox Sign password
Hi there, I am trying to get access to my Hellosign account that I have been using on my phone. I have tried adding the domains and IP addresses to my Google Workspace to whitelist them and I have added the contact to my contact list but nothing comes through when I request a link. Is there a way to get further support on this? The current email support is incredibly slow, i have had 1 response in three days so far. I think the problem may be that the email address is set up on a forwarder and we don't have control over the initial mail server so the mail could be being blocked there. Can I verify my identity another way to get back in? Thanks
How are you using DocSend or Dropbox Sign to boost your workflows?
I find DocSend and Dropbox Sign invaluable for accelerating deals. DocSend gives me crucial analytics on how prospects engage with our proposals, telling me exactly what interests them. This insight helps me tailor my follow-ups and shorten sales cycles. Then, Dropbox Sign makes closing easy. Getting contracts e-signed in minutes, not days, is a game-changer for our efficiency and pipeline flow. How are you using DocSend or Dropbox Sign to boost your workflows? Share your favorite features!
Issue with resizing text/signature boxes on the Signatures page
Is anyone else having issues resizing boxes on a document that you are trying to send for signature? I can move the boxes around the document but can no longer resize them to fit in a particular area. I tried two different browsers, etc... Its like the ability to resize just disappeared.
Issues with placing, resizing, and editing Signature Field on PDF files
I am having significant issues and generally glitchy behavior when trying to place and resize signature fields with in Dropbox Sign. I have had no issue until the last couple weeks. There is no differences in the types of PDF's I am using, I have had this workflow for years without issue until now. How can I fix this?
Getting an error "Your request contains errors and/or invalid data." when submitting document
Hello, I've been using this service for two plus years without issue and now I'm getting an error message when I try to submit a document for a client's signature. I've tried a separate wifi connection, incognito mode and a different browser. No idea why this is happening now. Please help.Signers should be able to cancel pending signature requests (even the ones sent by template links).
Dear DropBox Community, Would it be nice to be able to decline/cancel signature requests, even if the sender sent them via a template link? No more needing to contact people who you don't want to contact who sent documents that you don't want to sign. For context, I tried to cancel/decline 3 documents that are pending my signature because I do not want to sign them and I do not want to contact the signer. When I contacted the DocuSign help team and sent screenshots, they told me that the senders cancelled their accounts and that I cannot decline the documents because they were initiated via a template link. Let's get them to fix this ASAP! I included the message from customer support below. Kind regards, Vasco You don't have the ability to decline because it was initiated via a template link. For template link requests the option to decline the request is unfortunately not available to the recipient. This is expected behaviour, as template link requests are designed differently from standard or bulk send requests. Because of this setup, only the sender has the ability to cancel the request—they control the workflow since the document is generated directly from a link rather than being individually addressed. Our documentation for decline options is only for non template link requests. If you need further assistance, please don't hesitate to reply to this email.The Dropbox integration isn't working on Dropbox Sign; I can't save my signed documents to Dropbox.
I have spent too much time over the past two days at work trying to set up a contract for signature because the signature tab will no longer be a feature for self-signing or sending a document for signature through Dropbox on or after 5/29/25. The document does not load after clicking the Dropbox icon, signing in, and choosing the document within the folder that I need to route for signature. Support closed my ticket via email after focusing more on the difference between my email address and my username which has the unlimited signature annual subscription (my company updated their website domain a handful of years ago). Can someone please advise on how to proceed to send signature requests or even self-sign a document with the Dropbox integration on or after 5/29/25? I prefer using the Dropbox integration because you can set it up to save the signed document automatically. Thanks in advance.Allow signers to cancel all pending signature requests (even the ones generated by a template link).
Dear DropBox, I tried to cancel/decline three documents that are pending my signature because I do not want to sign them and I do not want to contact the signer. When I contacted your help team and sent screenshots, they told me that the senders cancelled their accounts and that I cannot decline the documents because they were initiated via a template link. Would you please add the functionality so that users can always cancel pending signature requests, no matter how the user sent them (including documents initiated via a template link)? I included the message from customer support below. Kind regards, Vasco You don't have the ability to decline because it was initiated via a template link. For template link requests the option to decline the request is unfortunately not available to the recipient. This is expected behaviour, as template link requests are designed differently from standard or bulk send requests. Because of this setup, only the sender has the ability to cancel the request—they control the workflow since the document is generated directly from a link rather than being individually addressed. Our documentation for decline options is only for non template link requests. If you need further assistance, please don't hesitate to reply to this email.
