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rcvergs's avatar
rcvergs
New member | Level 2
3 months ago

I deleted a pending signature document in Dropbox Sign and I want to recover it

Device (Lenovo Ideapad 1) Operating System/Browser (if using the web) (Windows 11) Question or Issue I have a pending signature document in dropbox sign but I have deleted it. I want it to be re...
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rcvergs's avatar
rcvergs
New member | Level 2
3 months ago

Hello, I deleted the document one day ago and I uploaded the file from our Drive and not from dropbox itself. Hence, I cannot see it even in the deleted files in the Dropbox deleted files folder. Also, it's still pending signature when I deleted it. I'm not the creator of the document. What I would like to happen was to restore it to it's pending state in dropbox sign itself. Would it be possible or if not what would be another workaround? 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

I'm afraid this would only  be possible for the original owner in this case rcvergs 

Let us know if you have anything else to ask or add. 

  • rcvergs's avatar
    rcvergs
    New member | Level 2
    3 months ago

    what would be the workaround incase I'm the owner? I can relay it to the owner itself

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Can the owner see the document after selecting the “Deleted for everyone” option on their own Dropbox Sign account, rcvergs?

      • rcvergs's avatar
        rcvergs
        New member | Level 2
        3 months ago

        No 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Hey rcvergs​!

      Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

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