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lagger's avatar
lagger
Explorer | Level 3
3 years ago
Solved

Signature error preventing me from viewing my documents.

I get this error when navigating to https://www.dropbox.com/signatures and I'm unable to see any of the documents sent, send a new one, or follow up for review.  Is there a workaround or something else that can be done?

 

  • Megan's avatar
    Megan
    3 years ago

    Hi lagger, welcome to our Community!

     

    Have you tried a different browser, or refreshed your current one? Do you get a specific error when trying to access our website?

     

    Have you also tried an incognito window on your web browser, and do you see the same thing there?

     

    Keep me posted, and we'll take it from there! 

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi lagger, welcome to our Community!

     

    Have you tried a different browser, or refreshed your current one? Do you get a specific error when trying to access our website?

     

    Have you also tried an incognito window on your web browser, and do you see the same thing there?

     

    Keep me posted, and we'll take it from there! 

    • lagger's avatar
      lagger
      Explorer | Level 3
      3 years ago

      Thanks, I tried Edge and it did work!  I was originally using Chrome.  I did notice that i wasn't redirected to dropbox.com/signature but was on the old app.hellosign domain.

       

      Tried with no success.

      • Refreshed chrome browser
      • No specific error when accessing the website.  Note, photos, shared, file requests, deleted files all work
      • Chrome Incognito mode
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Awesome, in this case you might want to clear your cache on Chrome lagger.

         

        In any case, it sounds like a browser specific issue. If you need anything else, give me a shout!

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