Forum Discussion

ghulseman's avatar
ghulseman
Explorer | Level 4
2 years ago

Deleting a Signature Request (from DropBox Sign)

How do I delete a signature request that is still pending and no has signed the document? We currently have two requests that are pending, but in one case the client has changed his mind. In the othe...
Dropbox Sign
ghulseman's avatar
ghulseman
Explorer | Level 4
2 years ago

-Hi Nancy,

 

Thanks for your help. I can get to DropBox in several ways. But typically I go to https://sign.dropbox.com/ to start. From here there's a pulldown menu and I select DropBox Sign and come to the menu seen in the previous screenshot. I can enter my email on this screen or click Sign In With DropBox. All roads lead to the same place.

 

I just logged in using Chrome instead of Safari. I get to the same familiar place. The url in the browser always says dropbox.com/signatures. So is it your theory I'm not properly logged in? Our administrator did change the email log-in at some point. Does that matter? Maybe we should completely delete our account and start over? I'm at a loss here.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey ghulseman, can we actually send you an email, so we can look further into this?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, ghulseman, I just emailed you, so I'll see you there!

  • ghulseman's avatar
    ghulseman
    Explorer | Level 4
    2 years ago

    -Hi Hannah,

    I did not get an email.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    ghulseman, are you looking at the inbox/spam folder of the email address that’s showing here?

  • ghulseman's avatar
    ghulseman
    Explorer | Level 4
    2 years ago

    deleted

     

    Basically, I give up.

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