Forum Discussion

EMEC's avatar
EMEC
Explorer | Level 3
3 years ago

Files with a particular extension are missing

Files with a particular extension (".std") are missing from all the folders without any prompt. Any idea how to recover these files? Is this because dropbox considered it malware or something?
restore
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there EMEC - thanks for posting on our Community and sorry to hear about your missing files.

 

How did you upload those files in the first place? 

 

Also, can you see any signs of those files on our website, be it your homepage, the deleted files page or the events page?

 

Let me know more and we'll take it from there. 

  • EMEC's avatar
    EMEC
    Explorer | Level 3
    3 years ago

    Dear @walter Thank you for your response.

     

    I have checked all of the above and no signs of the file at all. this is not the case for a particulars file bu the case for all the file with this extension.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      How did you upload them in the first place EMEC?

       

      Did you ever see them on the website? 

      • EMEC's avatar
        EMEC
        Explorer | Level 3
        3 years ago

        No, actually I mapped the drive to my computer and copied the files into it. Initially, the files showed a green tick implying the file had been synced. but now all the files are missing.

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