Forum Discussion

jblankenship's avatar
jblankenship
Explorer | Level 3
2 years ago

Lost data after my company changed my account to my company email

Q:  when I was set up for my company they used my personal email for dropbox set up....I used it for several months and they just last week they changed it to my company email.  I lost all my data th...
restore
jblankenship's avatar
jblankenship
Explorer | Level 3
2 years ago

Hi Mark,

I have logged in my personal email and the files are not in there either.  how can they just disappear then?  it's odd.

 

jblankenship's avatar
jblankenship
Explorer | Level 3
2 years ago

and it's not just one file, it's a lot of them.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    They shouldnt be able to - on the old account what is www.dropbox.com/events showing?

  • jblankenship's avatar
    jblankenship
    Explorer | Level 3
    2 years ago

    Mark,

    do you have any other ideas?

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey jblankenship, I'm not very clear on what happened exactly; did your company just change the email address associated with your already existing account?

       

      Or did they create a new account for you?

       

      Did you check your events page, like Mark suggested, while logged in with your personal email?

      • jblankenship's avatar
        jblankenship
        Explorer | Level 3
        2 years ago

        Hi Hannah,

         

        R: I did look at the add and deleted items in the event page.  The files that I'm looking for are not listed in the history on the event page.  

        What happened:  my account was set up under my personal email.  My boss changed the account to my work email.  When I log back into my personal email I still can not see these files that were in my personal email dropbox and are not in my work dropbox...(I can't see in either dropbox).

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!