Forum Discussion

jblankenship's avatar
jblankenship
Explorer | Level 3
2 years ago

Lost data after my company changed my account to my company email

Q:  when I was set up for my company they used my personal email for dropbox set up....I used it for several months and they just last week they changed it to my company email.  I lost all my data th...
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jblankenship's avatar
jblankenship
Explorer | Level 3
2 years ago

Mark,

do you have any other ideas?

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jblankenship, I'm not very clear on what happened exactly; did your company just change the email address associated with your already existing account?

 

Or did they create a new account for you?

 

Did you check your events page, like Mark suggested, while logged in with your personal email?

  • jblankenship's avatar
    jblankenship
    Explorer | Level 3
    2 years ago

    Hi Hannah,

     

    R: I did look at the add and deleted items in the event page.  The files that I'm looking for are not listed in the history on the event page.  

    What happened:  my account was set up under my personal email.  My boss changed the account to my work email.  When I log back into my personal email I still can not see these files that were in my personal email dropbox and are not in my work dropbox...(I can't see in either dropbox).

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi from me as well, jblankenship. Can you double check with your boss what steps they followed exactly before the issue occurred? 

       

      Did they just follow these steps to update your Dropbox email address, or did they remove the account under your personal email address and invited you again under your work email address instead?

       

      I believe this is the key to understanding what may have happened here, as this is a bit odd indeed.

      • jblankenship's avatar
        jblankenship
        Explorer | Level 3
        2 years ago

        HI Nancy,

        even if he did just invite me under my work email, why can I not see the files signing into my personal email?

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