We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Lost data after my company changed my account to my company email
Q: when I was set up for my company they used my personal email for dropbox set up....I used it for several months and they just last week they changed it to my company email. I lost all my data th...
it would have had to been part of the business because I could see all the business activities that were in there and I saw updates when they dropped files in.
and when I log into my personal email account I can still see the business files, I just can't see the ones I dropped in under my personal email since i started with the company that I did have prior to the change in email...hope this makes sense.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHI again, jblankenship.
Were these files added to your personal account through your local Dropbox folder or did you use our website to drop them in?
If you used the Dropbox folder, did you confirm that the files synced to the account?
Meaning, were you previously able to access them from your account on dropbox.com or were you only accessing them from the Dropbox folder?
I accessed them on my personal account on my desktop. I did not log into dropbox.com to access them.
- Nancy
Hi again, jblankenship! Since we’ll need account visibility to see what happened, I suggest getting in touch with our support team, so that they can look into your Dropbox account and see more details.
You can reach out to them directly via this page.
Good morning Nancy,
the navigation on that page is not very clear, could you send me an email address to reach out to dropbox support so I can email my personal and work account information?
- Walter
Hey jblankenship - have you tried navigating to the page Nancy linked to in her previous response and navigating to the email option?
It should be looking like this:
