Re: Cannot edit word document on iPhone Microsoft word app

Iphone is up to date, version 14.6 and both Dropbox app and Microsoft word app are up to date. I can open the file in Dropbox app, then to “edit” the file I selected the tab which prompts “open in Microsoft word” and when the file opens in Microsoft word the pen tab is grayed out and I cannot edit it.

Have you signed into a Microsoft account upon this process, Greg?

If you did, could you try completely uninstalling our app and reinstalling it anew? 

I just uninstalled and reinstalled both the Dropbox app and the Microsoft word app and tried opening the file again but it still won’t let me edit the file on my iPhone. This seems to be a problem with the connection between the file when opened in Microsoft word. Possible a new update to fix this? Any other ideas? I pay for the Dropbox Plus and it’s unfortunate that I can edit the files on my phone (a large reason I purchased Dropbox plus as I don’t often use my laptop to look at and edit files I create).

Can’t edit*

Hi Walter,

I disconnected the Microsoft office app as you suggested but now can’t seem to reconnect it to my Dropbox account. When “Microsoft office” is searched in the search tab the only option is “Learn more” and then I can’t seem to figure out to reconnect it. Any advice?