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Ani Avanesyan's avatar
Ani Avanesyan
Explorer | Level 3
2 years ago

Re: My files were deleted. I need a way to recover permanently deleted files.

Hello, how can I recover deleted files if I deleted them even from the deleted files folder?

4 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    Ani Avanesyan wrote:

    Hello, how can I recover deleted files if I deleted them even from the deleted files folder?


    You can't. Once a file has been permanently deleted, there's no way to recover it.

  • Ani Avanesyan's avatar
    Ani Avanesyan
    Explorer | Level 3
    2 years ago

    thank you, what if you improve the dropbox plus plan? Will this not make it possible to restore files?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Ani Avanesyan wrote:

    thank you, what if you improve the dropbox plus plan? Will this not make it possible to restore files?


    No. Because the files have been permanently removed. So its exactly that - they have been purged from the Dropbox systems. They are not recoverable I'm afraid. At all. 

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