Forum Discussion

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Re: Recent update of the desktop app not allowing me to see .clip thumbnails in File Explorer.

Hey Cream, let me jump in here, too. 

I hope you haven’t mentioned this already and I’ve missed it, but are you having this issue with all files that are saved within your local Dropbox folder? Meaning, not just the files that you open with Clip Studio Paint, but all other files in other Dropbox subfolders, as well?

Other than that, there has been a new stable desktop app version released in the meantime; can you please make sure your Dropbox app is updated and let me know if the issue persists?

5 Replies

Replies have been turned off for this discussion
  • Cream's avatar
    Cream
    New member | Level 2
    8 months ago

    I only keep .clips and general image files on my dropbox really. Image file thumbnails work fine. It's only files that I open in clip studio (.clip) that do this. 

  • Cream's avatar
    Cream
    New member | Level 2
    8 months ago

    Are there any updates on this?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey Cream, in a previous reply Walter had asked if the issue persists when the Dropbox app is paused and if it is, we could send you an email to investigate the issue further.

    Shall I go ahead and send that email?

  • Cream's avatar
    Cream
    New member | Level 2
    8 months ago

    That reply was not to me, so I had no notification of it. Yes, I would like that, as the issue persists when the app is paused. 

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi Cream, thanks for the info. In order to look into this matter in more detail, please contact the support team directly for them to investigate further.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!