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Forum Discussion

Cream's avatar
Cream
New member | Level 2
8 months ago

Recent update of the desktop app not allowing me to see .clip thumbnails in File Explorer.

I use clip studio paint for work and I need to be able to see the thumbnails for the files to navigate them quickly.  By default windows allows me to do this and it has been that way for years, as...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey Cream - thanks for bringing this to our attention.

Can you please clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray?

If you could send us a couple of screenshots to have a visual too, I'd appreciate it. 

Thank you. 

Cream's avatar
Cream
New member | Level 2
8 months ago

I'm on Windows 11, the status of Dropbox on my bar is Up to date. 

Version of Dropbox is 222.4.5042

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Would you mind sending us a screenshot showing the issue, Cream?

    Also, just to confirm, does the issue persist when the Dropbox app is closed?

    • Cream's avatar
      Cream
      New member | Level 2
      8 months ago

      As you can see here, the thumbnails no longer show what is in the file for this file type after the update. 

      It persists even if Dropbox is closed, but if the files are not in dropbox folders (i.e. I drag them out of copy-paste them onto my desktop or any other non-dropbox folder), the thumbnails show perfectly fine. 

      The above is showing both in the file explorer within clip studio, and the general Windows file explorer.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 months ago

        Thanks for the screenshot and the additional info, Cream.

        If you create copies of these images within the Dropbox folder (both in the same folder or in a different one), does the issue still persist?

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