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Forum Discussion
Recent update of the desktop app not allowing me to see .clip thumbnails in File Explorer.
I use clip studio paint for work and I need to be able to see the thumbnails for the files to navigate them quickly. By default windows allows me to do this and it has been that way for years, as...
Hannah
Dropbox Community Moderator
Dropbox Community Moderator
As you can see here, the thumbnails no longer show what is in the file for this file type after the update.
It persists even if Dropbox is closed, but if the files are not in dropbox folders (i.e. I drag them out of copy-paste them onto my desktop or any other non-dropbox folder), the thumbnails show perfectly fine.
The above is showing both in the file explorer within clip studio, and the general Windows file explorer.
- Hannah
Thanks for the screenshot and the additional info, Cream.
If you create copies of these images within the Dropbox folder (both in the same folder or in a different one), does the issue still persist?
Yes, and I can do you one better. I copied the file while Dropbox was off and the thumbnail was fine. When I turned Dropbox back on and it synced, it broke just like all of the others.
- Nancy
Hey Cream, let me jump in here, too.
I hope you haven’t mentioned this already and I’ve missed it, but are you having this issue with all files that are saved within your local Dropbox folder? Meaning, not just the files that you open with Clip Studio Paint, but all other files in other Dropbox subfolders, as well?
Other than that, there has been a new stable desktop app version released in the meantime; can you please make sure your Dropbox app is updated and let me know if the issue persists?
