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Forum Discussion

Cream's avatar
Cream
New member | Level 2
8 months ago

Recent update of the desktop app not allowing me to see .clip thumbnails in File Explorer.

I use clip studio paint for work and I need to be able to see the thumbnails for the files to navigate them quickly.  By default windows allows me to do this and it has been that way for years, as...
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Cream's avatar
Cream
New member | Level 2
8 months ago

Yes, and I can do you one better. I copied the file while Dropbox was off and the thumbnail was fine. When I turned Dropbox back on and it synced, it broke just like all of the others.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey Cream, let me jump in here, too. 

I hope you haven’t mentioned this already and I’ve missed it, but are you having this issue with all files that are saved within your local Dropbox folder? Meaning, not just the files that you open with Clip Studio Paint, but all other files in other Dropbox subfolders, as well?

Other than that, there has been a new stable desktop app version released in the meantime; can you please make sure your Dropbox app is updated and let me know if the issue persists?

  • Cream's avatar
    Cream
    New member | Level 2
    8 months ago

    I only keep .clips and general image files on my dropbox really. Image file thumbnails work fine. It's only files that I open in clip studio (.clip) that do this. 

  • Cream's avatar
    Cream
    New member | Level 2
    7 months ago

    Are there any updates on this?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey Cream, in a previous reply Walter had asked if the issue persists when the Dropbox app is paused and if it is, we could send you an email to investigate the issue further.

    Shall I go ahead and send that email?

  • Cream's avatar
    Cream
    New member | Level 2
    7 months ago

    That reply was not to me, so I had no notification of it. Yes, I would like that, as the issue persists when the app is paused. 

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi Cream, thanks for the info. In order to look into this matter in more detail, please contact the support team directly for them to investigate further.

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