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Forum Discussion
Recent update of the desktop app not allowing me to see .clip thumbnails in File Explorer.
I use clip studio paint for work and I need to be able to see the thumbnails for the files to navigate them quickly. By default windows allows me to do this and it has been that way for years, as...
My Dropbox version is 223.4.4909, and the syncing status shows "Your files are up to date."
So far, only the .clip files are affected, even though all files have green checkmarks.
Additionally, this issue only occurs with .clip files in the Dropbox folder. When I move the files and folders out of the Dropbox folder, their thumbnails display correctly. However, once I move them back into Dropbox and they finish syncing, the problem reappears.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey all, thanks for reporting the issue!
I checked internally with our Team about it, and it seems that this is a known issue.
Our team is working towards a fix, and we'll let you know once it's implemented. In the meantime, make sure to keep your Dropbox app up-to-date with the latest version.
Thanks a bunch for your patience here!
Thank you! I'm here to confirm the very latest update as of today didn't fix this issue.
- Megan
Hey all, I hope you're doing well!
I just wanted to pop in here and ask if you're still facing the same issue, or if it's been resolved.
It should be settled by now. Provided this is still ongoing for you, please make sure to update to the latest version of our desktop app using this link, and let me know more.Thanks!
Hello Megan - this specific Clip Studio file icon issue is now resolved as of ~last week ish! I don't remember exactly when. Thank you all for the fix.
However, the issue of Dropbox uploading Clip Studio's save file too early persists. I think what Clip Studio does when it saves a file is create a temporary file in the Dropbox folder, which Dropbox then immediately begins to upload as the file is being written to (or that seems to be the case). I think what's supposed to happen is this temporary file that's being written to is deleted as soon as Clip Studio's save operation is completed, and we're not really ever supposed to "see" this temporary file.
What happens though is that when Dropbox uploads early, the original Clip Studio file being written to gets corrupted, meaning that you now must Save As, as the original file is now broken. I would say this happens a good 70% of the time I save a file, and if it's a larger file, nearly 100% of the time. Usually I'll end up deleting about 20 of these temporary corrupted files at the end of a work day.
I've actually had this particular problem with Dropbox once before in the past, but I have no idea how it resolved itself or whether it was something I or Dropbox changed.
