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Forum Discussion
The Dropbox desktop app gets stuck when I delete files
When I delete any file, dropbox gets stuck, restarting the computer fixes it, but when deleting again, it still happens. Tried everything from reinstalling the programme, holding down ALT to fix it, still no fix!
12 Replies
- Walter
Dropbox Community Moderator
Hi there @seiyahaha - thanks for bringing this to our attention.
Can you please clarify your computer's OS version, and the version and status of the Dropbox desktop app as shown in your menu bar/system tray?
Thanks!
- Walter
Thanks for the screenshot @seiyahaha
It looks like you're running the beta version of the app. Could you try the latest, stable one from this page directly and let me know if this issue persists?
Just make sure to toggle off the 'early access' option from your account's settings first.
- I had this problem in stable and upgraded to beta to fix it, but ultimately it wasn't resolved
- Walter
Thanks for clarifying that for me @seiyahaha
Do you have any 3rd party apps that are monitoring your files somehow, like antivirus programs, a VPN/proxy setting, or even another app that syncs or backs up your files?
- no，just dropbox
- Walter
Could you also let me know your device's exact OS version and if you noticed after a recent OS update perhaps @seiyahaha?
版本 Windows 11 家庭中文版
版本号 23H2
安装日期 2024/5/3
操作系统版本 22631.4037There has been no update to the system recently
- Nancy
Hope it’s OK to jump in, @seiyahaha. Other than your OS, was there any sort of Dropbox update when you noticed this behavior?
Also, when saying that Dropbox gets stuck in your OP, do you mean that your File Explorer gets stuck and you can’t navigate through your files? Or is something else going on?
If you quit the Dropbox app and delete a file in your Dropbox folder then, is everything working normally?
- dropbox did not make an exception update
What I mean by stuck is: dropbox can't sync files, it keeps showing that it's syncing X files in the middle, plus there's a delay of ten seconds or so when you use the right-click thing in the file manager
When the above situation occurs, dropbox can not exit normally, and can not pause the synchronization, you can only restart the computer!
