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Thumbnail not showing up, only generic icon when I go to 'camera uploads' to try to attach image
hi, i just had to reinstall my pc, reinstall dropbox, etc.. all good.
but in outlook i goto attahc an image, i goto my 'dropbox\camera uploads\ folder, and all i see are generic blue icons
, ...
I have been in contact with Dropbox via Twitter and latterly by email. At their suggestion I changed one of the files to Online Only (in Windows File Manager) and the thumbnail immediately showed. I then changed it back to Local and the thumbnail remained. I then changed all 693 files in the Camera Uploads folder to Online Only and back to Local (it took some time) and now all the thumbnails show.
In a further exchange of email Dropbox say there are aware of the problem but believe it is caused by some 3rd party software or App. I have asked if they care to say what they think it is but I have not had a reply. They have now closed my case.
I have just taken a pic on my phone; it uploaded immediately and the thumbnail is showing so for me the problem is sorted.
More than happy for you to contact me. The alternative is to consider moving to another platform
apparently its working now, i dont know how it resolved itself.m
- Daphne
Dropbox Community Moderator
Thanks for your updates!
@Immortaleye, I've just sent you a brief message, so please check your inbox when you have the time.
I'm glad to hear that mm-nyc! If you have any other trouble with this, don't hesitate to give me a nudge here.I also have this problem. I sell jewellery and need to see the thumbnails to select the right file. I have a Dropbox plus subscription but this makes it fairly useless.
- DaphneThanks for joining us here Rossella Brambilla!
To have a better look into this with us, I've just sent you a brief email to the address linked with your profile here.
Please check your inbox when you have the chance, and get back to me there if you'd like to.
In the meantime, a workaround I can suggest is to make any local files that are missing the thumbnail to "online only", and then make then available locally through the right click menu instead of double clicking them.
I'm having this same issue of thumbnails not showing up. I recently installed Dropbox on a new computer and am having this issue. Please message me directly if you can help as you did others, moderators!
- DaphneHey ramblingsu!
Can you just confirm for me, does this only occur when you make a file available locally on your computer by double clicking the file to open it?
If you make one of these files online only through the right click menu, and afterwards make it local through the same right click menu, do you see the thumbnail appear then?
