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Trishalinn's avatar
Trishalinn
Explorer | Level 3
2 years ago

11 days and my computer still has issues after upgrade from Essentials to Business

Upgraded from essentials plan to business and it screwed up my computer. What’s worse, I can’t get over how horrible Dropbox support has been. My case was forwarded to a “special team” 11 days ago an...
sync
Trishalinn's avatar
Trishalinn
Explorer | Level 3
2 years ago

Sure, ticket #23507191
Any extra help you could provide to clarify instructions and/or expedite the process would be greatly appreciated since I won’t hear from Colin until Monday now.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the info. There isn't much else I can provide, as the agent has stated the instructions as described in order to delete the Dropbox Backup feature. 

  • Trishalinn's avatar
    Trishalinn
    Explorer | Level 3
    2 years ago

    Here are the instructions he gave (see below). After step 4 where I deleted the backup, there was nowhere to  click to: "Keep content in folders on this Mac." WHERE DO I FIND THIS??? I've been provided no instruction on this.

     

    1. Click the Dropbox icon in your menu bar.
    2. Click the Sync and Backups tab.
    3. Select the backup you’d like to reconfigure. ( MacBook-Pro.lan ).
    4. Under Adjust settings, click Delete.
    5. Click Keep content in folders on this Mac.
      • Then choose Keep content in folders on this Mac, the files and folders you stopped backing up can be found in their original folders on your computer.
    6. Click Delete to confirm.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Could you attach a screenshot showing what you see in step 3? We aren't able to watch any Loom videos here for privacy purposes. 

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