Forum Discussion

Trishalinn's avatar
Trishalinn
Explorer | Level 3
2 years ago

11 days and my computer still has issues after upgrade from Essentials to Business

Upgraded from essentials plan to business and it screwed up my computer. What’s worse, I can’t get over how horrible Dropbox support has been. My case was forwarded to a “special team” 11 days ago an...
sync
Trishalinn's avatar
Trishalinn
Explorer | Level 3
2 years ago

Here are the instructions he gave (see below). After step 4 where I deleted the backup, there was nowhere to  click to: "Keep content in folders on this Mac." WHERE DO I FIND THIS??? I've been provided no instruction on this.

 

  1. Click the Dropbox icon in your menu bar.
  2. Click the Sync and Backups tab.
  3. Select the backup you’d like to reconfigure. ( MacBook-Pro.lan ).
  4. Under Adjust settings, click Delete.
  5. Click Keep content in folders on this Mac.
    • Then choose Keep content in folders on this Mac, the files and folders you stopped backing up can be found in their original folders on your computer.
  6. Click Delete to confirm.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you attach a screenshot showing what you see in step 3? We aren't able to watch any Loom videos here for privacy purposes. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!