Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

__user's avatar
__user
New member | Level 2
8 years ago
Solved

Account Downgraded - no new Smart Sync

Hello,   My desktop app has just displayed a warning: "Account Downgraded - No new online-only files can be created using Smart Sync."     I have a DB Business and a DB Personal account. I...
sync
  • __user's avatar
    __user
    8 years ago

    I am able to make local files online-only. I wasn't able to when I posted this message. ???

     

anonymous's avatar
anonymous
5 years ago

Hello. I'm seeing this.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 years ago

anonymous 

 

Your team admin hasnt paid the bill. They need to do that to get the account back up and running. 

  • gibbonsl's avatar
    gibbonsl
    Explorer | Level 4
    3 years ago

    I just got the same message. My bill is paid until May 2023 and my account is far from full.

    • POConnor412's avatar
      POConnor412
      New member | Level 2
      3 years ago

      Just happened to me as well, even though my account has not been downgraded and is also paid in advance until August.

      • Marc Quinlivan's avatar
        Marc Quinlivan
        New member | Level 2
        3 years ago

        I have this same issue since about 40 minutes ago.

         

        Dropbox Plus 2TB plan due for renewal on January 5th.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!