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mark k.'s avatar
mark k.
New member | Level 1
10 months ago
Solved

Camera Upload Files are not being Saved Automatically to my Computer(s)

I've used DB for over a decade, so I know what I am doing.  With each new phone, I install db and turn on camera uploads.  From then on, every pic or vid I take, the file is first clouded and is then...
Camera uploads
  • Hannah's avatar
    Hannah
    10 months ago

    Hey mark k., I'm assuming you missed Megan's reply to you above, so please make sure to check it and reply to her questions.

    Specifically, let us know the sync status and version of the Dropbox app installed on your computer(s).

    Do you have issues with other files syncing from the website to your computers other than Camera Uploads?

    Thanks and please let's continue this conversation in a professional manner, so we can get to the bottom of the issue as quickly as possible.

Cococat101's avatar
Cococat101
New member | Level 1
10 months ago

Hi Hannah. I'm jumping in on this post as I have a similar problem. My photos used to automatically back up from my phone/tablet to Camera Uploads in my DB account but have not done so since Nov 24. Not syncing with app or computer. Nothing has changed in my phone settings as far as I can see

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Cococat101, sorry to hear that.

Do your Camera Uploads files appear in your account online?

If not even there, can you turn Camera Uploads off and then on again, to see if that helps?

Restarting your device should also help.

Let me know how it goes.

  • Cococat101's avatar
    Cococat101
    New member | Level 1
    10 months ago

    Nope, not appearing in the app or online

     

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