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mark k.'s avatar
mark k.
New member | Level 1
10 months ago
Solved

Camera Upload Files are not being Saved Automatically to my Computer(s)

I've used DB for over a decade, so I know what I am doing.  With each new phone, I install db and turn on camera uploads.  From then on, every pic or vid I take, the file is first clouded and is then downloaded to each computer on which I have the db app installed.

One day recently, however, it just stopped.

I have plenty of storage in/on both my db account and on the HDDs on my computers.

Can someone please let me know what is going on.

Thank you very much!!!

Camera uploads
  • Hannah's avatar
    Hannah
    10 months ago

    Hey mark k., I'm assuming you missed Megan's reply to you above, so please make sure to check it and reply to her questions.

    Specifically, let us know the sync status and version of the Dropbox app installed on your computer(s).

    Do you have issues with other files syncing from the website to your computers other than Camera Uploads?

    Thanks and please let's continue this conversation in a professional manner, so we can get to the bottom of the issue as quickly as possible.

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for letting us know about this, mark k..

    Let's see if we can locate where the issue is.

    Are Camera Uploads files uploading to your account online and not on your computers?

    Or are they not uploading to your account at all?

    Does syncing work on your computers otherwise?

    Let me know and we'll go from there.

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