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sharonatordoff's avatar
sharonatordoff
New member | Level 2
7 years ago
Solved

Can not overwrite file in DropBox

We use DropBox and used to be able to overwrite old versions. That is no longer possible. I am on a Mac 10.13. Did the "replace" option go away?
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  • sharonatordoff's avatar
    sharonatordoff
    7 years ago

    The key, I believe, is that you have to work in the linked Dropbox file. You can't download, work on it and replace the file. You have to work in the file from DropBox and it saves as you go. 

    When you want to edit the file click on "open with" on right hand side. This keeps the file linked and it is auto saved. 

     

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Out of curiosity, have you tried other browsers, an incognito window or clearing your browser's cache lately InOutstore? 

PS: I just installed the next build on my Chrome (currently 72.0.3626.97) as I was also having browser issues and things have returned to normal so updating your browse might be worth a shot as well in this case.

InOutstore's avatar
InOutstore
Explorer | Level 3
7 years ago
Walter wrote:

Out of curiosity, have you tried other browsers, an incognito window or clearing your browser's cache lately InOutstore? 

PS: I just installed the next build on my Chrome (currently 72.0.3626.97) as I was also having browser issues and things have returned to normal so updating your browse might be worth a shot as well in this case.

Hi Walter,

thank you for your suggestions.

we just tried with I.E. 11 and Mozzilla Firefox 64.0, same result, the file online is not overwritten. This morning I had the same tought, and updated Chrome to 72.0.3626.96 version: this is the last version that we have available, here.

Other attempts without result:

Incognito browser: done

Cleare cache: done

Thank you

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Thanks for the additional information InOutstore - may I reach out via email to your Dropbox associated address to have a  further look into this with all of my tools available? 

    • InOutstore's avatar
      InOutstore
      Explorer | Level 3
      7 years ago

      Hi Walter, 

      daily update:

      yesterday in the morning I have successfully overwrite the file. This morning, the procedure didn't work.

      Are you able to see our contact informations? Is it safe post here the email address or there is another way?

      Thanks

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago

        No worries InOutstore - I just sent you a brief message so we can work on this together; thus creating a ticket for you with ID: 8897232 (you'll need to track it through Zendesk).

        Take a look at my email and we'll take it from there. 

        Thanks!

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