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sharonatordoff's avatar
sharonatordoff
New member | Level 2
7 years ago
Solved

Can not overwrite file in DropBox

We use DropBox and used to be able to overwrite old versions. That is no longer possible. I am on a Mac 10.13. Did the "replace" option go away?
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  • sharonatordoff's avatar
    sharonatordoff
    7 years ago

    The key, I believe, is that you have to work in the linked Dropbox file. You can't download, work on it and replace the file. You have to work in the file from DropBox and it saves as you go. 

    When you want to edit the file click on "open with" on right hand side. This keeps the file linked and it is auto saved. 

     

InOutstore's avatar
InOutstore
Explorer | Level 3
7 years ago

Hi Walter, 

daily update:

yesterday in the morning I have successfully overwrite the file. This morning, the procedure didn't work.

Are you able to see our contact informations? Is it safe post here the email address or there is another way?

Thanks

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

No worries InOutstore - I just sent you a brief message so we can work on this together; thus creating a ticket for you with ID: 8897232 (you'll need to track it through Zendesk).

Take a look at my email and we'll take it from there. 

Thanks!

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