Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Andy27's avatar
Andy27
Helpful | Level 5
7 years ago
Solved

Can't set password for shared folder

Hi, I can't seem to set a password for shared folder.  The instructions say "Next to Link access, select Only people with the password from the dropdown menu."  I don't see this option or it is greye...
desktop
dropbox business
Dropbox Pro
Share
Shared Links
  • Daphne's avatar
    Daphne
    7 years ago

    Hey Andy27,

    Have you tried deleting the shared link and creating a new one as the message in the screenshot prompts? If a setting was applied previously to restrict access to shared links and then removed at a later date, then you would need to recreate the link to "remove" that setting.

    Let me know how it goes - Thanks!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Hey Andy27,

Have you tried deleting the shared link and creating a new one as the message in the screenshot prompts? If a setting was applied previously to restrict access to shared links and then removed at a later date, then you would need to recreate the link to "remove" that setting.

Let me know how it goes - Thanks!

Andy27's avatar
Andy27
Helpful | Level 5
7 years ago

Thanks Daphne, that did it!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    I'm glad to hear that Andy27!

    If you have any other issues with this then feel free to give me a nudge here, I'm more than happy to help. :grin:

    Have a great day - thanks!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!