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Αλέξανδρος Ζ.'s avatar
Αλέξανδρος Ζ.
Explorer | Level 3
4 years ago

Couldn't copy the link

It seems that l can not copy any links to my files. If l try it, l get a message "Couldn't copy the link. You don't have permission to create a link to this content" This behavior last more than...
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shared links
Dombo's avatar
Dombo
Explorer | Level 3
3 years ago

I discover the fault "Couldn't copy the link. You don’t have permission to create a link to this file" because I have sent an already existing shared link to another person and he got a 404 error.
For testing I did the same and also received a 404 error with both the same link ending with "?dl=0" and "?dl=1".
Also other shared links of files which are stored for years in my Dropbox give a 404 error.

 

After uploading a small picture from the Dropbox folder on my PC using the client, I got the message "Couldn't copy the link. You don’t have permission to create a link to this file" for this picture. I received this message in both the Windows file explorer as using the web interface.

 

After login into the web interface I can download the file using the same shared link from another tab of my browser.
In the web interface I can use the "copy link" button; it gives me the link. But using this link in another web browser I got a 404 error. While I'm logged in and use another tab of the same browser, I can download the file of the shared link.
I re-install Dropbox on my PC and restart it several times. No solution.
I don't see a banned link error message. There is no large amount of traffic because the files are small and there a few downloads.


What is the cause of this? And how to solve this?
The Dropbox forum doesn't give me the solution.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Dombo, it sounds like your links might actually be banned.

 

Can we reach out to you via email, so we can look further into this?

  • Dombo's avatar
    Dombo
    Explorer | Level 3
    3 years ago

    Hi Hannah

     

    Thanks for your reaction and cause of the problem

    My mail address is removed

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Dombo! 

     

    I just sent you an email, feel free to check and respond back to me, as soon as possible. 

     

    Thanks! 

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