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Forum Discussion

fenchai's avatar
fenchai
Helpful | Level 5
5 years ago
Solved

Dropbox on my computer does not sync, only syncs if I restart the app.

I don't understand what is going on.   This started happening yesterday and today, any change I make from my PC dropbox does not get synced to my dropbox, sometimes files take like 10 minutes in or...
sync
  • Emma's avatar
    Emma
    5 years ago

    Thank you all for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

Sabbl's avatar
Sabbl
Helpful | Level 6
5 years ago

Hey there!

 

I'm experiencing the very same thing: Dropbox won't sync unless I restart the app. It syncs just fine on my phone and on the website, but it just won't sync on my PC (Windows 10) anymore. It's like the servers forget to inform the app about the new files. :-/

 

I'm still trying to find a solution, but if you find a solution yourself, please post it on here, because that would be very helpful. :)

Clauz79's avatar
Clauz79
Explorer | Level 4
5 years ago

Same problem here on a MacBook with High Sierra and an Acer laptop PC with Windows 10. If I upload new files from phone, no sync happens on the two clients, unless I restart the app or wait some time (not sure how much, around 20 minutes I guess). Files are correctly uploaded to my account, as I can check within the phone app or the web app, but sync won't start on computer!

 

Everything was fine until a couple or days ago. No changes were made on the computers.

 

Dropbox team, please fix this!! Thanks.

 

  • idanfo's avatar
    idanfo
    Helpful | Level 5
    5 years ago
    Clauz79
    What version of Dropbox app are you running on the pc?
    • Clauz79's avatar
      Clauz79
      Explorer | Level 4
      5 years ago
      114.4.426 on both computers.
      • Sabbl's avatar
        Sabbl
        Helpful | Level 6
        5 years ago

        Same for me, it's version 114.4.426 on my laptop.

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