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Forum Discussion

fenchai's avatar
fenchai
Helpful | Level 5
5 years ago
Solved

Dropbox on my computer does not sync, only syncs if I restart the app.

I don't understand what is going on.   This started happening yesterday and today, any change I make from my PC dropbox does not get synced to my dropbox, sometimes files take like 10 minutes in or...
sync
  • Emma's avatar
    Emma
    5 years ago

    Thank you all for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

Clauz79's avatar
Clauz79
Explorer | Level 4
5 years ago

Same problem here on a MacBook with High Sierra and an Acer laptop PC with Windows 10. If I upload new files from phone, no sync happens on the two clients, unless I restart the app or wait some time (not sure how much, around 20 minutes I guess). Files are correctly uploaded to my account, as I can check within the phone app or the web app, but sync won't start on computer!

 

Everything was fine until a couple or days ago. No changes were made on the computers.

 

Dropbox team, please fix this!! Thanks.

 

idanfo's avatar
idanfo
Helpful | Level 5
5 years ago
Clauz79
What version of Dropbox app are you running on the pc?
  • Clauz79's avatar
    Clauz79
    Explorer | Level 4
    5 years ago
    114.4.426 on both computers.
    • Sabbl's avatar
      Sabbl
      Helpful | Level 6
      5 years ago

      Same for me, it's version 114.4.426 on my laptop.

    • Здравко's avatar
      Здравко
      Legendary | Level 20
      5 years ago

      The problem is NOT application related. Seems, the system is compromised somehow. I have mentioned this already here. Let's see how long will take for Dropbox fix it.

      • Sabbl's avatar
        Sabbl
        Helpful | Level 6
        5 years ago

        It's working now! :D 

         

        For some reason I'm not getting notifications anymore but Dropbox is finally syncing again. ^^

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