Forum Discussion

fenchai's avatar
fenchai
Helpful | Level 5
5 years ago
Solved

Dropbox on my computer does not sync, only syncs if I restart the app.

I don't understand what is going on.   This started happening yesterday and today, any change I make from my PC dropbox does not get synced to my dropbox, sometimes files take like 10 minutes in or...
sync
  • Emma's avatar
    Emma
    5 years ago

    Thank you all for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

Bill E.12's avatar
Bill E.12
Explorer | Level 3
5 years ago

Hi Walter, well sad to say it still happens after a few uses, so I am continually uninstalling it from my phone and re installing add infinitum.

 

I have noticed something that may help. When I open the file select edit, make whatever changes i need, select enter, but when I go to the file save Icon, its greyed out, so updates are not being saved so so sync.

I like Dropbox I have used it for several years even though I only use a fraction 32 g of the  2tb space I pay for (a plan with a smaller say 500 gig) would be sufficient. this has happened recently so whatever has been changed please get it changed back. I don't really want to migrate to one drive, but can't accept this situation for long.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for keeping me in the loop on this one and I appreciate your feedback too, Bill. 

If there's anything else I can help with, please let me know. 

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