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Kevin_E's avatar
Kevin_E
New member | Level 2
2 years ago
Solved

Error 404 file request links

I seem to be experiencing a Error 404 on all file request url links under my business account, I have switched to my personal account and created a new test folder and am encountering the same issue ...
File requests
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  • Nandan S's avatar
    Nandan S
    2 years ago

    Hey all - this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

     

drgrigg's avatar
drgrigg
New member | Level 2
2 years ago

This has just occurred for me. File request links which worked two days ago now get redirected to a File 404 page. I tried creating a new one and I get the same result. Is there a Dropbox system outage?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey johnstreet & drgrigg - sorry to hear you're having issues with this.

     

    May I ask if this is affecting only your file requests or shared links as well?

     

    I'm just wondering if your shared links have been banned, that's why I'm asking. 

    • johnstreet's avatar
      johnstreet
      New member | Level 2
      2 years ago

      Thank you for asking... when I "Copy Dropbox Link" from my MacOS Finder and paste the link into an icognito browser, everything works as expected... so I think that I am not having problems with shared links.

      John

    • Tyto's avatar
      Tyto
      Helpful | Level 6
      2 years ago

      I am also having this same problem, file requests that have worked for over a year are now going to a 404 error page

      • Nandan S's avatar
        Nandan S
        Icon for Dropbox Engineer rankDropbox Engineer
        2 years ago
        File request submission page is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.dropbox.com

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