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Kevin_E's avatar
Kevin_E
New member | Level 2
3 years ago
Solved

Error 404 file request links

I seem to be experiencing a Error 404 on all file request url links under my business account, I have switched to my personal account and created a new test folder and am encountering the same issue ...
File requests
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  • Nandan S's avatar
    Nandan S
    3 years ago

    Hey all - this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

     

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey thepuuung, thanks for posting to our Community.

 

Since your shared link is giving a 404 error, could it be that your shared links have been banned?

 

Can you check your emails, to see if there's any Dropbox-related messages about this there? 

 

Keep me posted!

thepuuung's avatar
thepuuung
New member | Level 2
2 years ago

Hi Megan. Nothing really changed even after confirmation it was me accessing from a certain browser from a certain location, which is the only email I got from Dropbox. How can I try to get back access to my files?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey thepuuung, can we send you an email, in order for us to be able to check some account-specific info? 

    • thepuuung's avatar
      thepuuung
      New member | Level 2
      2 years ago

      please, absolutely!

    • thepuuung's avatar
      thepuuung
      New member | Level 2
      2 years ago

      you can send it to [email removed as per Community Guidelines]

      • thepuuung's avatar
        thepuuung
        New member | Level 2
        2 years ago

        I need to make decisions with other people starting from one file I have, so the sooner I can get back access, the better! I'm out of access from about 3 hours now…

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