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Kevin_E's avatar
Kevin_E
New member | Level 2
3 years ago
Solved

Error 404 file request links

I seem to be experiencing a Error 404 on all file request url links under my business account, I have switched to my personal account and created a new test folder and am encountering the same issue ...
File requests
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  • Nandan S's avatar
    Nandan S
    3 years ago

    Hey all - this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

     

thepuuung's avatar
thepuuung
New member | Level 2
2 years ago

Hi Megan. Nothing really changed even after confirmation it was me accessing from a certain browser from a certain location, which is the only email I got from Dropbox. How can I try to get back access to my files?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey thepuuung, can we send you an email, in order for us to be able to check some account-specific info? 

  • thepuuung's avatar
    thepuuung
    New member | Level 2
    2 years ago

    please, absolutely!

  • thepuuung's avatar
    thepuuung
    New member | Level 2
    2 years ago

    you can send it to [email removed as per Community Guidelines]

    • thepuuung's avatar
      thepuuung
      New member | Level 2
      2 years ago

      I need to make decisions with other people starting from one file I have, so the sooner I can get back access, the better! I'm out of access from about 3 hours now…

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi thepuuung, I just sent you an email! 

       

      I'll be happy to see you there!

      • thepuuung's avatar
        thepuuung
        New member | Level 2
        2 years ago

        Hi Megan, I've replied to you from my inbox but please help me get it solved asap as this this fix is taking already much longer than expected. how is it possible that all of my files are inaccessible due to a simple sharing action from a single file?

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