Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Folder showing a Share Icon
Why do some folders in Dropbox.com show a sharing icon when the folder is not shared? I am refering to the sharing icon visible on dropbox.com not on the computer version. See the screenshot. ...
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorApologies for the inconvenience you're having with this JOfE.
Would you mind sharing the ticket number (eg. #1234567) for your case with our Support team with me, so that I can check on this from my side?
Also, in the meantime, perhaps checking from your share tab here to locate the "shared" folders will help with this.
If you're not sure what/where the folder is, you can click the name to open it in another tab, so you can see the contents and full folder path.
From there you can also click the "..." menu, where you'll see the "Share" option to be able to unshare the folder directly from there too.
Would you mind sharing the ticket number (eg. #1234567) for your case with our Support team with me, so that I can check on this from my side?
Also, in the meantime, perhaps checking from your share tab here to locate the "shared" folders will help with this.
If you're not sure what/where the folder is, you can click the name to open it in another tab, so you can see the contents and full folder path.
From there you can also click the "..." menu, where you'll see the "Share" option to be able to unshare the folder directly from there too.
Thank you for the tip as to where we can find all our shared folders. As a business account, this will take some time.
It is ticket number #11802005. It was created 2 months ago with messages back and forth with absolutely no progress. I had not received a reply on the ticket for the last 6 days. Yesterday I copied this thread to the ticket. No response.
I am a member of @John's business account. I remember that these folders were team folders. Problems arose when we moved files out of teams folders to archive them. This is my guess about where these sharing issues came form.
We have to unshared these folders one by one. I feel in am working with cloud sharing 101. A simple features like being able to 'unshare' multiple folders would be nice. Or removing 'unshare' option from files that are not shared would be something I'd have removed day one. Attention to details Dropbox! : )
